Okay, let’s tackle this. So Joni has 22 years of customer service experience, which is a long time. The salary range for customer service reps in the US varies widely based on location, industry, and company size. According to the Bureau of Labor Statistics, the median annual salary for customer service representatives in the US is around $40,000. However, this number can range from around $25,000 for entry-level positions to over $60,000 for experienced reps in certain industries. Joni’s location in Lincolnton, North Carolina, is also a factor. Salaries in the Carolinas tend to be lower than in other parts of the country. Considering her experience and education, I’d estimate her hourly rate to be around $15, which is on the lower end of the range for a customer service professional with her background.