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Jonathon Harris is a seasoned IT professional with 13 years of experience in system administration, troubleshooting, and customer service. He has worked in various roles, including System Administrator at Us Air Force and EIRB Senior Systems Administrator at The Johns Hopkins University School of Medicine. He holds a Bachelor of Technology degree in Computer Forensics from American InterContinental University and an Associate's degree in Business Administration and Management from the same institution. With expertise in Windows 7, system administration, troubleshooting, and customer service, Jonathon is well-equipped to provide technical support and guidance to organizations. He has a strong background in managing system performance, evaluating and managing software and hardware solutions, and creating summaries of system changes for various stakeholders.

Experience

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • EIRB Senior Systems Administrator at Johns Hopkins School of Medicine
      • Apr 2013 - Present

      • Collaborate with JHU IT Research Environment Systems (RES) to identify system changes required to improve performance, usability and utility of the eIRB system and maintain system integrity. • Develop timelines for implementation of system updates. Coordinate and manage update releases to the eIRB system.• Contribute to project management process through documentation and tracking activities and deliverables using the JIRA system.• Test eIRB programming changes in a development environment using appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. • Evaluate and manage software and hardware solutions by using best practices for the environment to ensure system integrity.• Conduct system performance evaluations and monitoring. Document and report performance issues and provide solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment.• Create and communicate summaries of system changes for various stakeholders. • Meet regularly with key internal and external operational groups, to assess system inefficiencies and opportunities for improvement.

    • EIRB Help Desk
      • Apr 2013 - Aug 2023

    • System Administrator
      • Apr 1999 - Jul 2012

      Specialty Summary. Supervises or operates fixed and deployed communications-computer systems (C-CS). Performs or supervises activities such as configuring and monitoring hardware and software for system operation, processing and control of data flow, and client-server multi-user system support in...

    • Contract support
      • Jun 2010 - Sep 2011

Education

  • 2012 - 2014
    American InterContinental University
  • 2008 - 2009
    American InterContinental University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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