Experience

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  Premium Retail Services

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  Lytx, Inc.

  • San Diego, California, United States

  • Product Sales Training Manager

    • Apr 2022 - Present
    • San Diego, California, United States

    Product Training Manager for Sales teams encompassing Sales Development Representatives, Account Executives, Key Account Managers and Enterprise Account Managers.Create strategies around education on new product and improving accountability of eLearning materials. Utilization of Articulate 360 suite and Camtasia for content creation.Works closely with sales enablement, product management and marketing to create accurate and engaging content. Management of LMS platform; creating complete product portfolio curriculum and driving timely completion of assigned courses. Focus on hands-on demonstration of technical SaaS product.

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  Premium Retail Services

  • United States
  • Retail
  • 700 & Above Employee

  • Samsung - New Computing and Mobile Enhancements - National Trainer, SME

    • Jun 2020 - Apr 2022

    NCME National Trainer/Facilitator/SME for Samsung Electronics AmericaSales and Device Training for internal and external partners on a full range of Samsung Galaxy computing and mobile enhancement products including: Tablets, Wearables, Windows and Chromebook laptops, Buds, Monitors, SSD/Storage solutions, ecosystem: "Why Galaxy"Ongoing channel support:Internal Field Sales Team, Best Buy, Microcenter, B&H, Samsung.com, Brandsmart, Nebraska Furniture Mart.Virtual training platforms: Cisco Webex, Adobe Meeting, Zoom, MS Teams, Virtway.Articulate 360, Camtasia, LMS management.

  • Samsung IoT, SmartThings National Trainer

    • Sep 2018 - May 2020

    • Responsible for training internal and partner staff at key national and regional accounts. BestBuy, Home Depot, Lowes, Fry’s, Newegg, Ingram, Microcenter, Electronic Express, Brandsmart.• Represents Samsung SmartThings brand at major conventions and trade shows.• Creates training and reference materials for SmartThings devices and 3rd party integrations.• Delivers F2F classroom style and live webinar based content. Virtual facilitation with Adobe Meeting, GoTo Webinar, Webex.• Media friendly • Samsung IoT Trainer for Samsung Builder division.• Connected Living walk-through presenter at HA tradeshows.• 2019/20 Trade Show Events to date (Pre-Covid):o CES Las Vegas o Samsung HA NTM o KBIS Las Vegas o Samsung Mobile NSMo PCBC San Franciscoo CEDIA Denver

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  Premium Retail Services

  • United States
  • Retail
  • 700 & Above Employee

  • Field Sales Manager, Samsung Mobile.

    • Feb 2016 - Jun 2018

    ● Deployed training content to the San Diego District which has quickly been adopted by a measurable percentage of the West Region. ● Successfully kept rep recommendation rate significantly above national average during challenging recall of a major iconic product. ● Presented at numerous events in 2016/17, including ATT kick-off (100+ attendees), Sprint District Mixer (150+ attendees), TMO SouthWest Leadership Meeting, Verizon Q1 Kickoff● Samsung’s San Diego MLC Trainer for T-Mobile Corporate locations in San Diego, responsible for training all new-hires in San Diego County on Samsung devices, accessories and services. ● Part of a focused “Go-to” team of 22 FSM’s in the West Region who have been identified as high performers and leaders on their respective teams.● Small Business Team Lead for San Diego District, focused on Samsung KNOX. ● Mentor for PRS Samsung FSM new hires in San Diego District. Strengths Finder Paths:ActivatorWooCommunicatorStrategicMaximizer

  • Google Specialist

    • Apr 2015 - Feb 2016

    Field Sales/Training Representative in San Diego.

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  Mosaic Sales Solutions/Samsung Telecommunications America

  • San Diego County

  • Samsung SES Market Trainer, San Diego

    • Aug 2013 - Apr 2015
    • San Diego County

    Responsible for training of FT and PT SES sales representatives to drive sales, brand awareness and advocacy by working directly with consumers to promote Samsung Mobile Devices, Tablets, PC’s and Digital Cameras.Make a significant impact on sales and improve the customers’ buying experience by ensuring all sales representatives are trained on all products, how to effectively demonstrate them, and GAME sales techniques.Facilitate classroom training events for audiences of up to 50 participants, both for SES New Hire Orientation and Best Buy Stores.Identify training gaps and close gaps by providing additional training and coaching as needed.Establish and maintain great relationships with our partners in all stores to effectively execute program objectives.Create and maintain a culture of customer service, responsibility and accountability in the workplace.Maintain all operational compliance (Resets, Planograms, Call Reports, etc) meeting all deadlines.

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  Samsung Telecommunications America

  • San Diego, CA

  • Samsung Experience Store Manager/Samsung Telecommunications USA

    • Mar 2013 - Aug 2013
    • San Diego, CA

    Samsung Experience Store ManagerMosaic Sales Solutions/Samsung Telecommunications USASan Diego, CA April 2013- PresentFull Time Manager in the Samsung Experience Store inside BestBuy Mira Mesa and Encinitas, CA.Responsibilities revolve around driving sales by giving compelling demonstrations of newest high end technology, including Galaxy range of Smartphones (GS4, GS3,, Note2) Tablets (Tab2, Note 8, 10.1), Windows 8 PC’s, and connected devices/technology convergence (WiFi direct devices: Cameras, TV’s, DVD players, etc).Ongoing training of new hires and store associates, building good relationships with management and staff. Daily reporting of metrics directly to Samsung using both email and Call Reports, maintaining 100% compliance in all respects of operations, including merchandising execution, schedule management, promotions, stock control, housekeeping. Highlights: Exceeded all sales goals set since opening. Personally scored a A+ by Samsung secret shopper from South Korea on day 3 of store opening. Personally judged 2 months later as the only manager in the region (16 stores) who exceeded all expectations set by Samsung corporate in SK. Expectations revolved around product knowledge, enthusiasm for product and general demeanour in representing the company.

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  Sony Electronics

  • North County San Diego

  • Sony VAIO Specialist

    • Jan 2013 - Mar 2013
    • North County San Diego

    Use innovative customer engagement and creative sales techniques to increase sales of Sony's products at retail.Use passion for customer service and knowledge of technology to build quality relationships with consumers at retail.Field questions about product features and explain benefits.Engage and excite customers by showing them how the right products can enrich their lives.Deliver product demonstrations that are relevant and memorable, and which increase sales and brand advocacy.Build and cultivate strong relationships with RSAs and Store Management as a trusted ally and brand representative of Sony.Share observations, concerns, and potential solutions: what works well, what could work better (inventory, sell-in, pricing deviations, sales techniques).Maintain Sony displays in merchandising.Verify in-store product assortment.Manage and execute special Sony events.Understand the industry and local market. Know the retailer and their competitors. Know Sony's competitors and their strengths and weaknesses.Report daily metrics and feedback as directedHighlight: On day one I suggested a major change in merchandising for Sony VAIO computers in the department. The implementation was very well received by Sony management/customers, and was instrumental in an immediate increase in sales.

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  MarketStar

  • San Diego County

  • Google Specialist

    • Sep 2012 - Jan 2013
    • San Diego County

    As an experienced IT hardware/software troubleshooter and customer service specialist I was recruited & trained by Google and MarketStar to become a Google Specialist, this involved being trained with Google’s extensive suite of cloud based services and hardware products, selling techniques and retail training requirements . After this accelerated training program we were required to pass an exam in order to call ourselves "Google Specialists" and progress further into BestBuy stores to educate guests about Chrome OS and Google services which integrate PC, Mac, Chrome, Android and iOS devices for a more productive online experience, utilizing cloud computing. Extensive training on (Google) Docs (Online Office Suite), Gmail, Hangouts (Video Conferencing), Voice (VOIP), Drive, Adwords, Android (up to Jelly Bean 4.2.1), Play (Media).Highlight: Demonstrating remote desktop using a Chromebook to a Windows PC, only to see the PC remotely get a BSOD......I was doing the demo for some Microsoft employees. Tech humor........

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  Steel Stone and Bone

  • Owner/Sole Proprietor

    • Jan 1995 - Apr 2011

    Built company systems and policies from the ground up. Responsible for all sourcing and buying ofproduct. Hands-on hiring and training of employees. Deploying a customer service culture into all aspectsof the business to maximize sales and maintain customer service standards. Merchandising product in avisually interesting and pleasing manner. Installing and maintaining POS and security systems and makeupgrades when necessary. Management of all office tasks including buying dispersal, accounting, payrolland banking. Maintaining daily general housekeeping. Management of up to 12 employees at a time in 3different mall locations in San Diego County. Marketing using printed and digital media. Website designand search engine optimization.

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  HMV (UK) Ltd

  • 100 Oxford Street, London, UK

  • Product Manager, Level One Computers.

    • Jun 1993 - Sep 1995
    • 100 Oxford Street, London, UK

    Responsible for buying product and maintaining stock levels in large department chain store in OxfordStreet, London. Management of multi-million dollar stock holding as part of maintaining a customerservice culture. Responsible for ordering sale campaign stock and assisting in developing strategiesfor sales campaigns. Assisted company head office with national sales campaigns to be deployedthroughout the chain of 300+ stores. Daily shop floor routine including register duties, customer service,merchandising catalog and campaigns, day to day running of department.

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  Virgin Retail

  • Marble Arch, London, UK

  • Computer Department Asst. Manager.

    • Jun 1991 - Feb 1993
    • Marble Arch, London, UK

    Games department of Marble Arch, London Store; Merchandising, Cash Handling, Sales, Stock Control, Management and scheduling of dept. employees.

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  Software Circus

  • Oxford Street, London UK

  • Sales Assistant

    • May 1989 - Jun 1991
    • Oxford Street, London UK

    Computer software sales, customer service, cash handling, stock control.

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  WHSmith

  • Brent Cross Shopping Center, Brent, UK.

  • Sales Assistant

    • Mar 1987 - Sep 1988
    • Brent Cross Shopping Center, Brent, UK.

    Cash handling, Sales, Merchandising.