Experience

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  • Ceo
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  The Communication Circle

  • Albuquerque, NM

  • CEO

    • May 1991 - Present
    • Albuquerque, NM

    We do a wide range of projects focused on writing. We coach teams of technical writers in minimalist, object-oriented writing, for delivery through content management systems. We write books. (We've published more than two dozen books on subjects such as databases, operating systems, onlin...

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  The Center for Information-Development Management

  • Member

    • 2002 - Present

    I judge competitions for the Rare Bird award, given to the most effective projects for improving the way we manage content in large enterprises. I also occasionally write up breakthrough ideas in the area of information architecture and content management.

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  STC

  • Albuquerque, New Mexico Area

  • Fellow

    • 1982 - Present
    • Albuquerque, New Mexico Area

    I've presented dozens of workshops in our national conferences, regional conferences, local meetings. I've also delivered keynote addresses, and talks on issues such as complexity theory, object-oriented content, virtual conversations, and the importance of attention in the web world. F...

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  UCSC Extension in Silicon Valley

  • Santa Clara, CA

  • Instructor

    • 1992 - Aug 2018
    • Santa Clara, CA

    I have taught online classes in information architecture, content management, XML, technical writing, procedures, use cases, test cases, and web writing.

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  University of New Mexico

  • Instructor

    • Aug 1991 - Jun 2012

    I teach Information Architecture and Web Writing online. I have been nominated for Best Online Instructor (2010) and I have received many enthusiastic recommendations from students over the years. In the past, I have also taught Visual Rhetoric, Content Management, Help Systems, and Technical Wr...

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  Raytheon Ktech Corporation

  • Albuquerque NM

  • Senior Technical Writer

    • 2005 - 2012
    • Albuquerque NM

    Developed site structure, designed menu system, wrote content for 50-page web site about cloud computing for Corporate Support Unit, Sandia.Developed menu system, usability guidelines, vision document, and requirements for proof of concept (International Travel Request form) as part of an effort ...

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  Spirent

  • Guest Lecturer

    • 2005 - 2005

    Presented techniques for writers to present information in a content management system

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  New Mexico Tech

  • Socorro, NM

  • Assistant Professor

    • 1994 - 1998
    • Socorro, NM

    Directed Technical Communication program with approximately 30 students, and 5 faculty members, started planning development of a new Masters program, set up expanded Corporate Advisory Board, organized Corporate Advisory Board meeting, coordinated support for the computer lab, and coached the st...

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  WordPlay

  • New York, Berkeley

  • Founding Partner

    • 1973 - 1992
    • New York, Berkeley

    Marketing services, consulting on technical communication in high tech companies such as Apple, Oracle, HP

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  Apple

  • Cupertino, CA

  • Writer

    • 1982 - 1986
    • Cupertino, CA

    Worked for Apple from 1982 through 1986, followed up with consulting and contract work.Led drive for help system, and participated in creation of a template for future help systems for Apple and Claris, 1985-89.Created scripts for marketing speeches by Apple executives introducing Desktop Publish...

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  Lucky Stores

  • Writer

    • May 1981 - Apr 1982

    Got my introduction to technical writing at Lucky Stores headquarters, doing the documentation for projects such as the Lucky Item Movement Evaluation System (LIMES), and Point of Sale systems.

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  Rutgers University

  • East Brunswick, NJ

  • Assistant Professor

    • Aug 1978 - Sep 1979
    • East Brunswick, NJ

    Taught Shakespeare, short story writing, Milton

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  West Broadway Gallery

  • West Broadway, New York, New York

  • Artist

    • Mar 1973 - Jul 1978
    • West Broadway, New York, New York

    Conceptual artist, member of this co-op gallery, President for a year, Co-Founder, Association of Artist-Run Galleries, organizer of three Artists' Days throughout Soho

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  University of Bridgeport

  • Assistant Professor

    • 1974 - 1978

    Shakespeare, Modern Drama, writing

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  New York University

  • New York City

  • Assistant Professor

    • Aug 1968 - Jun 1970
    • New York City

    Taught Modern Drama, Shakespeare, Milton, short story writing