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Jonathan Lowe profile image

Jonathan Lowe

Help Desk Technician at Payment Logistics
Intro Book
Experienced IT professional with expertise in computer hardware, networking, and technical support.
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Location
Chula Vista, California, United States, US
Languages
  • English Native or bilingual proficiency
Skills
  • Computer Hardware
  • Windows
  • Networking
  • Databases
  • Troubleshooting
  • Show all
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Bio

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Jonathan Lowe is a seasoned IT professional with 10+ years of experience in computer hardware, networking, and technical support. He holds various CompTIA certifications and has worked in roles such as Help Desk Technician, Game Test Analyst, and Desktop Technician. He has provided client support, installed and configured software, tested software modifications, and troubleshooted computer errors. Jonathan is based in Chula Vista, California, and has worked for companies such as Payment Logistics, WorkforceLogic, and CyberZone Inc.

Credentials

  • Security +
    CompTIA
    May, 2016
    - May, 2026
  • Network +
    CompTIA
    May, 2013
    - May, 2026
  • A+
    CompTIA
    Dec, 2012
    - May, 2026
  • QIR
    PCI Security Standards Council
    Apr, 2016
    - May, 2026

Experience

  • Payment Logistics
    • Help Desk Technician

  • Payment Logistics
    • San Diego
    • Help Desk Technician
      • Aug 2013 - Present
      • San Diego

      • Provided client support via phone and e-mail• Used remote access software to resolve pc/software issues that impeded credit card processing• Installation and configuration of first and third party software for credit card processing• Provided training to clients in the use of Point of Sale software• Regression testing

  • WorkforceLogic
    • San Diego, CA
    • Game Test Analyst
      • Jul 2012 - Aug 2013
      • San Diego, CA

      • Tested numerous software modifications• Identified and analyzed problems with program functionality and content• Monitored bug resolution efforts • Documented defects using DevSuite bug tracking system

  • Nelson Staffing
    • Game Test Analyst
      • Jul 2011 - Jul 2012

      • Tested numerous software modifications• Identified and analyzed problems with program functionality and content• Monitored bug resolution efforts • Documented defects using DevSuite bug tracking system

  • CyberZone Inc
    • San Diego, CA
    • Desktop Technician
      • Mar 2003 - Jun 2005
      • San Diego, CA

      • Configured, monitored and maintained virus protection software• Removed and replaced defective components and peripherals• Responsible for troubleshooting computer errors• Built,configured and tested custom built computers• Provided technical support to customers• Responsible for updating client database

Education

  • 2010 - 2014
    Southwestern College
    Associate of Science (A.S.), Electronics

Suggested Services

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Industry Focus. “Computer Networking.”

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