Okay, let’s tackle this. So Jon Wells has 42 years of experience in customer-facing roles, which is a long time. He’s been in customer support for most of his career, but has also had experience in sales management and new business development. Location is Grand Rapids, Michigan, which is a mid-sized city in the US. Industry demand for customer service professionals is steady, but rates can vary depending on experience and skills. Given his extensive experience, I’d estimate his hourly rate to be on the lower side, likely in the range of $50-$100 per hour. Considering his long tenure in customer support, I’ll estimate his rate to be around $75 per hour.