Experience

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  Basatne

  • Technician

    • Oct 2022 - Present

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  Asurion

  • Store Manager

    • Feb 2021 - Sep 2022

    Resolve customer issues by troubleshooting and repairing their electronic devices• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sellon every customer interaction• Learn and apply the details of the Connected Home product, how to gain an understanding of thecustomer's technology, and how to offer and sell protection/tech support solutions to customers to meettheir needs• Perform in your role and achieve your goals by performing in sales, providing excellent service andtechnical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values• Expand your knowledge of ubreakifix’s products and culture• Deliver world class customer service• Demonstrate ubreakifix’s Core Values in all interactions• Be responsible for inventory management

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  Compulan Center (IDView)

  • RMA Technician

    • Jan 2020 - Feb 2021

    Performed necessary steps to diagnose issues with security equipment including cameras, DVRs,networks, and hardware alike.• Required great attention to detail to determine RMA eligibility of devices due to either manufactureroversight or consumer negligence.• Performed necessary repairs on devices with the ability to be refurbished or replaced devices underspecified conditions.• Maintained strict quality service by establishing and enforcing company's strictly regulated standards

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  HP

  • Computer Hardware Technician

    • Jul 2019 - Jan 2020

    Established and upgraded systems by installing and repairing computer and laptop hardware andperipherals.• Maintained installation and repair records by logging procedures and equipment used.• Identified, analyzed and resolved customer specified issues with commercial and school use laptops.• Maintained strict quality service by establishing and enforcing HP strictly regulated standards

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  Vapor Den

  • Hardware Software Technician

    • Nov 2014 - Oct 2019

    Set up and repaired desktop units for deployment when issues arise with software/hardware.• Set up networking hardware to the building as needed when a new device was added to the network• Focus on issues that arise in systems and go through necessary troubleshooting steps to resolvethem.• Helped develop workarounds due to software compatibility to keep legacy software compatibility.• Planned and set up security systems to monitor day to day activity.

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  GXI OUTDOOR POWER LLC

  • Customer Service Technician

    • Nov 2018 - Jul 2019

    Spent core hours on the phone locating/assisting clients with warranty claims and producttroubleshooting,• Evaluated manufacturing defects in products and scheduled appointments for evaluation.• Worked closely with local service centers to schedule appointments and meet tight deadlines onrepairs.• Used ticketing systems to keep track of customer information, appointments and product repair status.• Worked extensively with multiple systems including Outlook, Quick Base Ticketing, Five9 PhoneSystemand QuickBooks.

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  Account Control Technology, Inc.

  • Dallas/Fort Worth Area

  • Collections Specialist

    • Dec 2017 - Aug 2018
    • Dallas/Fort Worth Area

    • Spent core hours on the phone locating/assisting clients with delinquent accounts and payment arrangements. • Evaluated and assessed the borrower’s credit and financial situation. • Prepared accurate and detailed file documentation. • Updated account status and borrower’s information as needed. • Became an expert in federal, state and local laws as it applies to UDAAP, FDCPA & TCPA practices. • Maintained high levels of confidentiality as required by multiple laws to protect borrower's information.

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  American Airlines

  • Dallas/Fort Worth Area

  • AAdvantage Account Specialist

    • Mar 2015 - Nov 2017
    • Dallas/Fort Worth Area

    • Excel in listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. • Commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Resolved account issues and shared benefits of additional services. • Helped develop new software for representatives and assisted in training of new program changes. • Top 20 Citi “Citibank” Sales transfer rates for four straight quarters. • Handled calls in a ‘Metrics Driven’ call center environment

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  E-Waste Collections

  • Dallas/Fort Worth Area

  • Refurbishing Tech

    • Aug 2012 - Jul 2016
    • Dallas/Fort Worth Area

    • Utilized "hand-to-surface" methods for recycled electronics received from outside sources• Worked with recycled electronics by performing hardware and component level repairs. For multiplehour periods.• Worked with multiple different pieces of software to perform software level repairs on recycledelectronics.• Handled electronics for customers brought into the warehouse for personal repairs on hardware based /software-based levels.

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  WinCo Foods

  • Dallas/Fort Worth Area

  • Customer Service

    • Jun 2014 - Feb 2015
    • Dallas/Fort Worth Area

    • Searched for opportunities to welcome, engage, serve and thank customers by maintaining an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. • Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. • Operated check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers. • Processed monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds. • Maintained knowledge of current product location, monitors UPC codes and ensures proper pricing.