Experience

• 

  Sapia.ai

  • Melbourne, Victoria, Australia

  • Data Analyst

    • Mar 2023 - Present
    • Melbourne, Victoria, Australia

    • Collaborate with Product, Sales, Marketing, Customer Success and other teams to provide necessary insights via dashboards, visualisations and reports.• Generate reports for key decision-makers, both internal and external.

• 

  SG Fleet AU

  • Melbourne, Victoria, Australia

  • Senior Purchasing Officer

    • Sep 2021 - Sep 2022
    • Melbourne, Victoria, Australia

    • Liaised with clients including novated drivers, corporations, government sectors and their Account Managers to assist with sourcing and purchasing leasing vehicles and resolving any issue that may arise with the orders.• Ensured the customer complaint handling process is followed when required and that issues are escalated appropriately.• Assisted Manager in training and supporting new team members, allocating work and managing Senior inbox to action on urgent matters.• Prepared reports with orders and accounts data collected and analysed from internal system.• Documented and updated processes and procedures for team training and upskilling.

• 

  LeasePlan

  • Netherlands
  • Financial Services
  • 700 & Above Employee

  • Senior Purchasing Officer

    • Apr 2021 - Sep 2021

  • Purchasing Officer

    • Apr 2019 - Apr 2021

    • Generated quotes, sourced vehicles, coordinated deliveries and fulfilled orders.• Ensured information and documentation provided to and received from suppliers and customers is precise and in accordance with the company requirements.• Promptly and accurately updated SAP activities to allow suppliers, customers and other employees access to up-to-date information.

• 

  Reiss

  • Melbourne, Victoria, Australia

  • Sales Associate

    • Dec 2017 - Apr 2019
    • Melbourne, Victoria, Australia

    • Offered personalised styling tips and ensured high levels of customer satisfaction through excellent sales service.• Assisted Store Manager in organising store operations and allocating responsibilities.• Collected and analysed KPIs to prepare for Weekly Trade Report and Money Map, reported directly to Country Manager for business review.• Assisted with forcasting trends and bestsellers in upcoming weeks and planned out appropriate Visual Merchandise plan accordingly.

• 

  Rolld Australia Pty Ltd

  • Sydney, Australia

  • Operations & Management Support

    • Dec 2016 - Oct 2017
    • Sydney, Australia

    The largest Vietnamese food franchise business that ranked #4 on 2016 BRW Fast Starters list of all businesses in Australia.Responsibilities:• Worked closely with the Regional Manager to support the general operations of various stores under the restaurant chain in NSW, especially newly-opened ones. • Collected sales and revenue data to generate reports and propose strategies to ensure business KPIs are met. • Supported with forecasting and data analysis to plan and allocate staff and resources accordingly • Trained, supervised and managed staff, working shifts and inventory, placed and expedited orders.• Responded efficiently and accurately to customer queries and complaint, also was in charge of resolving other operational issues as they arise, especially with newly-opened stores.

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  Oz Study & Migration

  • Sydney, New South Wales, Australia

  • Marketing Asisstant

    • Mar 2016 - Dec 2016
    • Sydney, New South Wales, Australia

    • Assisted in managing the company’s Facebook page and website by drafting articles and uploading new content on a weekly basis.• Promoted and ensured all the content about the company’s events is accurate and up-to-date, also occasionally be involved in running and managing these events.

• 

  UNSW International Department

  • Sydney, Australia

  • Communications Intern

    • Aug 2015 - Dec 2015
    • Sydney, Australia

    A department that provides general support and organises events for international students in UNSW, also working closely with representative offices in other countries.Responsibilities:• Researched, analysed data and drafted content for UNSW Facebook page and Instagram account to maximise its engagement with students.• Assisted with organising events for students during Study Expos, Open Day, Foundation Day• Hosted greeting events for groups of international students, parents, teachers who come to visit the university.• Checked and replied students’ emails regarding their enquiries about the university’s current events or forwarded to appropriate individuals/departmentsAchievements:• Successfully completed the final draft for the project of developing a Pre-Departure Guide targeting international Vietnamese students.

• 

  Nguyen Thuong Hien’s Youth Union and Students’ Association

  • Ho Chi Minh City, Vietnam

  • Member of the Executive Committee

    • 2010 - 2012
    • Ho Chi Minh City, Vietnam

    • Gained ability to organize, manage, run and promote large-scale events for students, including orientation, camping, festivals, contests, performances, etc.• Demonstrated problem-solving skill, organizing skill, time management ability and responsibility during the time participating, mainly through various events, programs, fund-raising and charity activities.• Proved strength in designing, drawing, crafting, etc. when being in charge of decoration during the these events.• Gained experience in copywriting, data-collection and content tailoring when being a member of the school’s media team, operating the students’ radio station every week.