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Johnson Saju profile image

Johnson Saju

VP of Operations at Blackpearl Group
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Location
Auckland, Auckland, New Zealand, NZ
Skills
  • Microsoft Excel
  • Microsoft Office
  • Teamwork
  • Accounting
  • Time Management
  • Show all
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Bio

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I am Johnson Saju, currently based in New Zealand, with a strong background in operations and customer success. I hold a Bachelor of Management Studies in Accounting from the University of Waikato, which I completed in 2015. My professional journey spans over 8 years, where I have held leadership roles, including VP of Operations at Blackpearl Group and Global Head of Customer Success at Black Pearl Mail. I am proficient in Microsoft Office tools, financial reporting, and analysis, and excel in teamwork and time management. I have successfully led teams across multiple countries, focusing on enhancing customer experiences and driving business growth. Additionally, I am fluent in English, which complements my diverse skill set in accounting and financial analysis.

Experience

  • Blackpearl Group
    • New Zealand
    • VP of Operations
      • Sep 2022 - Present
      • New Zealand

  • Black Pearl Mail
    • Wellington, New Zealand
    • Global Head of Customer Success
      • Jul 2020 - Nov 2022
      • Wellington, New Zealand

  • ezyVet
    • Auckland, New Zealand
    • Global Head of Support
      • Jul 2019 - Jun 2020
      • Auckland, New Zealand

  • Cin7
    • Auckland, New Zealand
    • Head of Technical Customer Support
      • 2017 - Jul 2019
      • Auckland, New Zealand

      - Leading, training and developing a team of over 30 tier 1, 2 and 3 IT engineers, account managers and technical trainers based in NZ, UK and USA to support over 1000 customers across 51 countries.- Set and instill a team culture that is driven to solve problems and make our customers successful- Define and monitor support metrics that contribute to excellent customer experience, lifetime value, and cost efficiency.- Refine and innovate our processes to continuously improve effectiveness, and enable future growth- Develop a deep understanding of customer pain points and needs, and collaborate across the business (esp Product, Engineering) to develop solutions.

  • Cin7
    • Senior Accounting Integration Specialist
      • Feb 2016 - Oct 2016

  • PlantMiner
    • Auckland, New Zealand
    • Business Development Manager
      • Sep 2015 - Feb 2016
      • Auckland, New Zealand

  • Fonterra
    • Assistant Management Accountant
      • Jun 2014 - Sep 2015

Education

  • 2012 - 2015
    University of Waikato
    Bachelor of Management Studies, Accounting
  • 2008 - 2011
    Hamilton Boys' High School

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Industry Focus. “Software Development”

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