See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Johnny Kiely profile image

Johnny Kiely

Senior Solutions Architect at Bytek IT Solutions
Intro Book
IT project manager with expertise in IT service management, troubleshooting, and project management.
  • Claim this Profile
Location
Contact Info
Languages
  • English Native or bilingual proficiency
Skills
  • Microsoft Exchange
  • Troubleshooting
  • It Service Management
  • Vpn
  • Servers
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Johnny Kiely is a seasoned IT professional with extensive experience in managing IT services, troubleshooting, and project management. He holds various Microsoft certifications and has worked with prominent companies like Bytek IT Solutions, HCS Business Solutions, and Radius Technologies.

Credentials

  • Microsoft Certified: Azure Solutions Architect Expert
    Microsoft
    Apr, 2022
    - Apr, 2026
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Oct, 2021
    - Apr, 2026
  • MCSA Office 365
    Microsoft
    Mar, 2015
    - Apr, 2026
  • M250 Object-oriented Java programming
    The Open University
    Sep, 2013
    - Apr, 2026
  • VMware Certified Professional 5.0
    VMware
    Nov, 2012
    - Apr, 2026
  • Certificate in Computing and Information Technology
    The Open University
    Jun, 2011
    - Apr, 2026
  • Microsoft® Certified Technology Specialist - Windows Server Virtualization, Configuration
    Microsoft
    May, 2011
    - Apr, 2026
  • Microsoft® Certified Technology Specialist - System Center Virtual Machine Manager 2008, Configuration
    Microsoft
    Apr, 2011
    - Apr, 2026
  • Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory
    Microsoft
    Jul, 2009
    - Apr, 2026
  • Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure
    Microsoft
    Jul, 2009
    - Apr, 2026
  • Microsoft® Certified Solutions Associate - Windows Server 2008
    Microsoft
    Apr, 2008
    - Apr, 2026
  • Microsoft Certified Professional - Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.
    Microsoft
    Jul, 2002
    - Apr, 2026
  • Cisco Certified Network Associate CCNA
    Cisco
    Nov, 2011
    - Apr, 2026

Experience

  • Bytek IT Solutions
    • Senior Solutions Architect
      • Jul 2022 - Present

  • HCS Business Solutions
    • Ireland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Manager & Solutions Architect
      • Nov 2015 - Aug 2022

      • Management & oversight of the technical team• Technical consultant & solutions architect• Member of the management team• Troubleshoot escalated technical issues• Delivering complex technical projects• Managing customer communication during critical events• Providing direction, training, and mentoring for the technical team• Technical oversight of projects• Assessing new solutions and developing implementation procedures• Maintaining and developing inhouse IT systems & services• Monitoring the security of inhouse IT systems & services

    • Technical Services Manager
      • Jan 2012 - Nov 2015

      • Managing the service desk team• Scheduling, Training, Escalations, and SLA reporting• Final escalation point for all client support issues• Research & Development of new solutions to improving service productivity• Driving customer and vendor communications during critical events• Improving the service desk capability to diagnose, resolve and prevent issues• Provide direction, training and mentoring for members of the service desk team

  • Radius Technologies
    • Waterford City
    • Senior Field Service Engineer
      • Nov 2009 - Jan 2012
      • Waterford City

      • Designing & implementing software and infrastructure solutions for enterprise clients• Migration of physical servers to virtual environments using HyperV and VMware• Project management of server migrations and network upgrades and installations• Researching new technologies and software systems to develop technical solutions for customers• Configuration and maintenance of client networking infrastructure• Planning, Implementing and Testing Client Disaster Recovery solutions

  • Datasystems
    • Dungarvan
    • IT Engineer
      • Nov 2004 - Jul 2009
      • Dungarvan

      • Maintaining server & network infrastructure for SMB customer base• Migration of client workloads from Windows Server 2003 & XP• Troubleshooting and supporting client IT infrastructure • Configuration of enterprise cisco network infrastructure

Education

  • 2010 - 2016
    The Open University
  • 1999 - 2001
    Waterford Institute of Technology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles