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Johnny Chen is a seasoned sales professional with 12+ years of experience in customer-facing roles, including Account Service Manager at Grazia and Store Floor Supervisor at Sainsbury's Supermarkets Ltd. He holds a Master's degree in Hospitality with Tourism Management from University College Birmingham and a Bachelor's degree in Banking, Finance and Management from Loughborough University.

Experience

  • Grazia
    • China
    • Account Service Manager
      • Mar 2012 - Present
      • China

  • IBM
    • Greenock, Scotland, United Kingdom
    • Tecline Department Administrator
      • Aug 2005 - Aug 2006
      • Greenock, Scotland, United Kingdom

      General Administrative task, which includes;Owner and Administrator of World Wide Techline Linux Teamroom;Owner and Administrator of Database Library;Produce Team statistics;Update customer records;Stand in for team leaders;Queue management;Produce monthly reports and presentations;ISO90001- Author for Techline North;Lotus Discovery Server author and administrator

  • Sainsbury's Supermarkets Ltd
    • Loughborough, Leicestershire, United Kingdom
    • Store Floor Supervisor
      • Dec 2003 - Jun 2005
      • Loughborough, Leicestershire, United Kingdom

      J. Sainsbury plc is the parent company of Sainsbury's Supermarkets Ltd, commonly known as Sainsbury's, the third largest chain of supermarkets in the United Kingdom with a share of the UK supermarket sector of 16.5%. The group's head office is in the Sainsbury's Store Support Centre in Holborn Circus, City of London. The group also has interests in property and banking. Sainsbury's was founded in 1869 by John James Sainsbury and his wife Mary Ann Sainsbury, in London, England, and grew rapidly during the Victorian era. It grew to become the largest grocery retailer in 1922, pioneered self-service retailing in the UK, and had its heyday during the 1980s.Since December 2003 I started a part-time job at Sainsbury’s supermarket as a store floor supervisor, I took 19 hours shift a week. I found the job was very challenging, because I must finish the job as quick as possible while ensure the highest quality where possible. I have learned how to work with other people as a team and also as an individual, which I feel is extremely important for my future career. I believe that the job experience I gained during that 18 month will benefit me tremendously in the future.

  • HSBC
    • Spinkhill, Derbyshire, United Kingdom
    • Branch Supervisor
      • Apr 2002 - Jun 2003
      • Spinkhill, Derbyshire, United Kingdom

      With the headquarters in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network has around 7,500 offices in 87 countries and territories across Europe, the Asia-Pacific region, North, Central and South America, the Middle East and Africa. HSBC are listed on; Bermuda stock exchanges, and shares in HSBC Holdings plc are held by around 221,000 shareholders in 127 countries and territories. We have a unique international pedigree. Many of our principal companies opened for business over 100 years ago. The founding company from which HSBC took its name, the Hong Kong and Shanghai Banking Corporation, was founded in 1865 to finance trade between China and Europe. Job responsibilities: During the study in Mount St. Mary's College I took a part in the school bank as a branch supervisor for one year. I was responsible for helping new students to open their personal bank account with HSBC and also help them to withdraw cash, pay in by cash or cheque and transfer money from or to overseas. During that year I developed good communication and serving skills whilst dealing with the customers of my college. It was a good opportunity for me to take a close look about how a form of business such as a bank works on a daily basis. And that is the main reason why I chose banking as my major later on at Loughborough University.

Education

  • 2009 - 2011
    University College Birmingham
    Master, Hospitality with Tourism Management
  • 2003 - 2007
    Loughborough University
    Bachelor, Banking, Finance and Management
  • 2001 - 2003
    Mount St. Mary's College Key High school in Derbyshire
    A-Level, Accounting, Art and Design, Maths

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