Experience

• 

  Acquire BPO

  • Melbourne, Victoria, Australia

  • Customer Contact Officer

    • Aug 2023 - Present
    • Melbourne, Victoria, Australia

• 

  Jaycar Electronics

  • Cranbourne, Victoria, Australia

  • Retail Sales Assistant

    • Mar 2023 - Present
    • Cranbourne, Victoria, Australia

    • Provide customer service and product solutions to customers.• Ongoing merchandising of the store to ensure product availability for customers.• General housekeeping duties to offer customers a positive store experience.

• 

  Monash University

  • Australia
  • Higher Education
  • 700 & Above Employee

  • Software Asset Coordinator

    • Jul 2012 - Feb 2023

    • Maintain catalogue of software in use within Monash University• Renew existing Software Maintenance / Support Agreements• Maintain supplier portals• Provide advice on existing Software License Agreements and ensure that IT support staff understand these agreements• Undertake support tasks via Remedy and implement solutions on behalf of customers• Request packaging of Software where agreements have been renewed, or new versions of software are available.• Responsible for actioning queries to the central licensing e-mail account from Staff, Students and Suppliers.• Ensure that license management software is running the current version.• Update license management software with current licensing information to ensure software included in license agreements available.

  • Software Category Officer

    • Jul 2011 - Jul 2012

    • Develop and maintain catalogue of software in use within Monash University• Renew existing Software Maintenance / Support Agreements• Maintain supplier portals• Provide advice on existing Software License Agreements• Undertake support tasks via Remedy and implement solutions on behalf of customers• Request packaging of Software where agreements have been renewed, or new versions of software are available.• Responsible for actioning queries to the central licensing e-mail account from Staff, Students and Suppliers.

  • Client Architect

    • Sep 2005 - Jul 2011

    • Procured all IT Equipment for the Faculty of Arts• Advised staff on the best IT equipment to meet their needs• Ensured that all IT equipment was replaced on a 4-year replacement schedule• Developed and maintained the Arts Staff Standard Operating Environment (SOE)• Arranged for the installation of new computers including the transfer of all data files from any existing computers.• Resolved any operating system specific problems including Windows XP, Windows 7, and OSX

  • Desktop Systems Support Officer / Lab Manager

    • Feb 1999 - Aug 2005

    • Resolved ICT problems over the phone and/or assigned issues to other staff for onsite resolution.• Develop and maintain Arts staff SOE• Ensured that all IT equipment was replaced on a 4-year replacement schedule• Arrange for the installation of new computers including the transfer of all data files from any existing computer.• Installed sound cards, CD-ROM drives, hard disks and any other upgrades required.• Arranged warranty repairs of computers with suppliers. • Resolve operating system specific problems with Windows 2000, Windows XP and Apple OS• Looked after both hardware and software related problems in the Faculty of Arts student computer labs.

  • Desktop Systems Officer

    • Dec 1996 - Dec 2002

    • Solve problems, over the phone, otherwise write out a job description and assign to an appropriate person. • Develop and maintain Arts Staff SOE • Arrange for the installation of new computers including the transfer of all data files from any existing computer. • Install Sound Cards, CD-ROM drives, Hard Disks and any other upgrades required. • Arrange repair of computers where a warranty exists. • Solve any Operating System specific problems for Windows 95, Windows 98, Windows NT 4, Windows 2000 and Apple OS

• 

  Canterbury Girl's Seconday College

  • Canterbury, Victoria, Australia

  • Software Support Assistant

    • Jul 1995 - Dec 1996
    • Canterbury, Victoria, Australia

    • Assist Students with using Software installed in computer labs. • Repair and maintain computers for Staff and Students