Experience

• 

  Brown & Brown Europe

  • United Kingdom
  • Insurance
  • 200 - 300 Employee

  • Sales Director

    • Jul 2023 - Present

  • Cluster Sales Manager

    • May 2022 - Present

  • Branch Manager

    • Feb 2022 - Apr 2022

• 

  Lyreco UK and Ireland

  • West Yorkshire / Humberside

  • Area Sales Manager

    • Apr 2019 - Jan 2022
    • West Yorkshire / Humberside

• 

  Swinton Group

  • United Kingdom
  • Insurance
  • 700 & Above Employee

  • Area Development Manager

    • Feb 2016 - Mar 2019

    Key responsibilities • Leading a remote team of up to150 colleagues in the retail network to deliver objectives across a Balanced Scorecard.• Coaching and performance Management to ensure objectives are achieved.• Working collaboratively across the wider Area network and Central functions to provide the best customer experience.• Identifying areas for improvement and creating a culture of continuous improvement.• Identifying areas of improvement to increase colleague engagement. • Managing risk within agreed framework.• Effective complaint management in line with FCA regulations.• Reviewing and managing costs in order to achieve budget.• Protecting company assets and colleagues Health, Safety and wellbeing.• Brand Ambassador promoting products and services.• Communication and embedding of strategic change and day to day operational challenge.

  • Retail Network Manager

    • Nov 2013 - Jan 2016

    Key responsibilities • Leading a remote team of up to150 colleagues in the retail network to deliver objectives across a Balanced Scorecard.• Coaching and performance Management to ensure objectives are achieved.• Working collaboratively across the wider Area network and Central functions to provide the best customer experience.• Identifying areas for improvement and creating a culture of continuous improvement.• Identifying areas of improvement to increase colleague engagement. • Managing risk within agreed framework.• Effective complaint management in line with FCA regulations.• Reviewing and managing costs in order to achieve budget.• Protecting company assets and colleagues Health, Safety and wellbeing.• Brand Ambassador promoting products and services.• Communication and embedding of strategic change and day to day operational challenge.

  • Area Manager

    • Jul 2006 - Oct 2013

  • Branch Manager

    • Jul 2002 - Jun 2006

• 

  COLONNADE INSURANCE BROKERS LIMITED

  • Cluster Manager

    • Apr 1999 - Jun 2002

  • Branch Manager

    • Feb 1997 - Mar 1999

  • Assistant Branch Manager

    • Feb 1995 - Jan 1997

  • Customer Service Representative

    • May 1989 - Jan 1995

• 

  Peterson Agencies Ltd

  • Sheffeild

  • Customer Service Representative

    • Feb 1988 - May 1989
    • Sheffeild