Experience

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  Rocket Mortgage

  • Principal Business Analyst

    • Apr 2016 - Present

• 

  Quicken Loans, Inc.

  • Remote

  • Principal Business Analyst

    • May 2003 - Present
    • Remote

    Responsible for providing timely creation, modification and maintenance of all Capital Markets loan product-related functions:• Key member of team supporting all product and pricing-related functions in various in-house and vendor-supported systems, including automated underwriting systems, rules engines and credit bureaus.• Maintain underwriting guidelines for non-agency products.• Successfully identify, analyze and solve problems and work with direct reports to grow their analytical and developmental skills.• Maintain excellent relationships with peers and management at all levels of the company as well as external clients, business partners and vendors.• Provide consulting services to internal project teams.

• 

  LCS Group

  • Senior Consultant

    • 2002 - 2003

    Provided business process and technology consulting including hands-on project management, business process analysis, and technology and integration analysis to the financial services industry:• Evaluated existing policies and procedures and recommended modifications to enable the integration of a new business channel for a national consumer-direct mortgage banker and US secondary mortgage conduit.• Analyzed existing business processes and recommended efficiency improvements.• Participated in the analysis and implementation of new systems and processes, including testing and training of operations personnel.

• 

  EDS

  • Consultant Specialist

    • 1996 - 2002

    Under minimal direction, analyzed data and prepared solutions recommendations for consulting engagements as a specialized member of a project team. Combined a general understanding of IT with specialized knowledge of the financial services industry. Participated in the sale of consulting services by assisting with scoping potential engagements, preparing business proposals and identifying opportunities:• Assisted EDS account team in Australia with a $680 million Business Process Management (BPM) outsourcing proposal that included a TPI evaluation process. Served as the originations lead for the proposal.• Performed a strategic product evaluation for a mission critical loan origination system to ensure compliance with requirements of an internet-based start up mortgage banking origination operation at Wendover Financial Services Corporation (a wholly-owned EDS subsidiary).

• 

  Hamilton Financial Corporation

  • Vice President, Operations

    • 1992 - 1995

    Identified and developed business specifications of all automated operational procedures for a national 35 branch mortgage banker conducting business in a retail, wholesale and correspondent lending mode:• Defined clear and comprehensive system specifications, based on first hand experience performing processing and closing functions, and ensured satisfactory project completion under tight timeframes.• Developed, published and maintained policy and procedure memorandums, manuals and marketing materials to define company-wide requirements.• Created and conducted technical training programs for loan products, FiTech loan origination software and customer service.• Established and maintained all loan product information including qualifying and pricing rules.• Ensured branch compliance with local, state, federal and company regulations.

• 

  All Pacific Mortgage

  • Senior Systems Coordinator

    • 1984 - 1992

    Installed and maintained ten Novell Ethernet networks in California and Hawaii. Provided hardware and software support to 300 system users:• Researched, analyzed and implemented procedures for software compliance to regulatory changes.• Provided technical support to all system users.• Set-up and maintained all conventional and government loan product information.• Developed and implemented company-wide training programs for new and existing software products.• Coordinated new branch rollout, monitored and measured start-up performance, and ensured critical systems were implemented during an expansion from 10 branches to 25 branches.• Assisted closing department by preparing closing documents and funding loans during peak origination cycles.