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John Williams
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- Interior Design
- Writing
- Logic
- Customer Contact
- Consulting
- Show all
Bio
Experience
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Senior Business Analyst
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2008 - 2009
Design new features for the Hilton Customer Contact Tool (CCT); write Functional Requirements Documents (FRDs); design improved workflows; design interfaces; reduce handle time for reservations; write Requirements Definition Documents; assist in testing; write test cases; and assist the Project M...
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Manager
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1995 - 2004
Manager Human Performance Standards and TechnologyBuild and lead a team of staff professionals and contractors; establish methods, procedures, and formats for all documentation; discover and document functionality and workflows; create high-impact cost reducing improvements; integrate systems; pr...
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IT Director
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1984 - 1995
Direct IT department; make critical decisions concerning personnel, software development tools, hardware platforms, operating systems, security, networking system and equipment, operating software suites, allocation of systems, development methods and standards; manage a significant budget includ...
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Naval Aviator
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1970 - 1991
Perform the duties of attack pilot, flight instructor; adversary pilot, program manager, liaison officer; administrative officer; IT director; plans director; officer in charge; senior watch officer; and division officer.
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Education
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1966 - 1969Arkansas State University
Suggested Services
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Industry Focus. “Management Consulting”
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