Experience

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  Miele GB

  • Retail Manager

    • Mar 2022 - Present

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  Bathstore

  • Senior Store Manager / Regional Support Manager

    • Jun 2006 - Present

    KEY ACHIEVEMENTS Fully accountable for the day to day operations of the showroom and management of the sales teamMaintained exceptional showroom standards and set both sales and customer service targets Uplifted customer care standards and optimised customer-facing processes and servicesEnsured compliance with company policies and general industry guidelines Provided coaching and leadership to the sales team and facilitated professional career growthIdentified top talent within recruitment initiatives across the South East RegionDeveloped new design consultants and showroom managers into highly competent professionals

  • Area Store Development Manager

    • 2007 - Oct 2009

    KEY ACHIEVEMENTS Played a key role in delivering 15 new Bathstore showrooms and remained fully accountable for financial KPIsEstablished strong relationships with new customers and pioneered customer success Recruited a team of managers and sales consultants in order to meet growing client demandOrganised training and development opportunities for team members Planned and delivered impactful digital marketing campaigns to improve brand image and to gain new customersStreamlined procedures and ways of working within new showrooms and utilised new digital systems

• 

  Bathstore

  • Store Manager / Multi site manager

    • Sep 2004 - Oct 2006

    My role in Bathstore has progressed from single site management to multi site management. During my time within the Company I have progressed to one of the most Senior Store Managers in the South of England. Within this role i have also taken responsibility for all new Store Managers in the business Directly working with them in a coaching capacity in order to drive there training. The training role continues when the new Store Managers are located into there own showrooms in a mentoring and support capacity.Summary of business account abilities:• Total turnover of £4m• Measurement of performance using a number of KPI's including, gross profit, quote conversion, footfall conversion, installations, average order value, KPI performance V’s Last year.• Full P&L Responsibility. Planning and Forecasting staff costs and store budgets. • Directly responsible for four teams of three staff, as well as support function to other store and management teams.• Consistent Year on Year growth. • Quarterly achievable business planning, using SMART objectives.During my time at Bathstore I also spent 18 months in a Store Development capacity and as part of a team was directly responsible and accountable for the opening of over 30 new showrooms in the South of England.

• 

  Flameffect limited

  • Maidstone

  • Director

    • Jan 2004 - Apr 2006
    • Maidstone

    Fully responsible for all aspects of the business operation, managed P&L for the business, governed financial affairs, led strategies focussed on sales growth and coordinated customer installations and wider services.

• 

  B&Q

  • Project manager

    • Sep 2000 - Mar 2003

    Responsible for opening of Dartford Warehouse.Following successful opening of the flag ship store went onto manage the showroom team of 20.