Experience

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  Scripps Health

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Security Engineer

    • Feb 2022 - Present

  • Security Analyst

    • Apr 2019 - Feb 2022

  • PC Technician

    • Sep 2013 - Apr 2019

    • Acting Lead Tech for Scripps Green Hospital /Anderson Outpatient Clinic• Provided outstanding customer service to all clients of Green Hospital.• Ensured all PC, laptops and peripheral devices are fully functional for all medial staff and personnel at Scripps Green Hospital and Anderson Outpatient Clinic.• Troubleshoot and repair PC desktops, laptops, netbooks, and tablet hardware as well as troubleshooting and repairing windows operating systems and removing viruses.• Maintained accurate trouble shooting logs, notes and procedures utilizing BMC Remedy.• Have resolved over 1,025 tickets in a years’ time span without incident.• Have participated and completed numerous moves with MSK Projects without incident.• Repaired, installed, configured, and re-image numerous Scripps Computers.• Maintained strict compliance with HIPPA Regulations and patient Confidentiality. • Schedules and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs.• Troubleshoots and acts as second level support for the enterprise printing environment which is crucial to our operations. • Provide second level support for all end-user problems and act as an escalate point to the team as necessary.• Act as point of contact for vendor and IT installations at the site. • Assist in instructing customers in the operation and maintenance of systems/equipment. • Resolves hardware and software customer issues on company devices. • Document the operation and maintenance of systems and equipment. • Participate in technical business project plans. • Participate in recommending standards for PC hardware and peripheral equipment.• Defines how IT procedures could provide efficiency for the business. • Follows Site Support Standard Operating Procedures (SOPs). • Ensures customer satisfaction is maintained.• Perform other duties as assigned.

• 

  22nd Century Technologies Inc.

  • Naval Hospital Camp Pendleton

  • PC Technician

    • Aug 2013 - Sep 2013
    • Naval Hospital Camp Pendleton

    • Provided desktop/ customer support for over 1,500 computers and clients.• Ensure PC, laptops, and peripheral devices are fully functional.• Provided training, procedures, and assistant on PC and software configurations at NHCP • Assisted customers in the use of any component of the standard software loads, aswell as any commercial off the shelf (COTS) products and all Open Database Connection interfacesoftware (ODBCs) that are commonly used with the organization. • Support all end users and customers with troubleshooting, testing and diagnosing of the equipment in question to determine whether it is functioning properly. • PC configuration and installation duties include backroompreparation and drive cloning as necessary along with final preparation, configuration, and installation of new or replacement computers equipment at user’s office. This service consists primarily of receivingcustomer calls to report problems and/or malfunctions with IT assets. Supported staff shouldto resolve the simplest and most common problems, such as password resets, mapping networkprinters, etc. over the phone verbally without needing to create a ticket or refer the issue to a technician.

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  SAIC

  • San Diego, CA

  • Help Desk Support

    • Mar 2013 - Jul 2013
    • San Diego, CA

    • Provides first line (Tier 1) customer phone support. • Knowledge of Space and Naval Warfare (SPAWAR) Pacific C4I Help Desk policy and procedures. • Resolves technical distance support to fleet customers regarding account, administration, distribution of software and documentation, system network status. Programs include, METMF (R) NEXGEN (Meteorological Mobile Facility (Replacment) Next Generation), JIEDDO (Joint Improvised Explosive Device Defeat Organization), NITES (Naval Integrated Tactical Environmental Support Subsystem).• Proficient in Customer Relationship Management (CRM) tool REMEDY.

• 

  Military Sealift Command

  • Radio Electronics Technician

    • Aug 2011 - Mar 2013

    • As an Assistant LAN Administrator I perform various duties relating to computers such as trouble shooting End USERS computers with Email accounts, printer issues, and LAN related situations. I perform daily backups of our ISNS Classified LAN, and UNCLAS LAN. These backups are essential in our day to day operations for ships functions. I am responsible for installing, repairing and performing preventive maintenance to all End USERS and their workstations. Perform such repairs as HDD imaging due to faulty HDD, repair computer components as needed such as monitors, and cabling defects. Also provide assistance for End USERS on virus cleaning, spyware removal and restore UPS (uninterrupted power supply). I also ensure that all preventive maintenance is updated such as Virus definitions and security updates. As an Assistant LANADMIN, I’m proficient in Active Directory. Active Directory is an essential component in ships LAN; we conduct random inspections on End USERS profiles to ensure they are adhering to the Navy UNCLAS policies and procedures. I’m also responsible for the relocation of all computers from one space to another using fiber optics, and ensuring everything is up and running for the End User. • Provided customer support training and guides to all End USERS who first check into RADIO Central on how to access their Email account and their correct email address. Conduct monthly training to various departments of the ship to ensure they get the proper procedures and policies in conducting business with their programs and or Apps. While assisting LAN Administrator I also assist the various Tech Reps who come out and troubleshoot. I assist Tech Reps, in scanning computers and servers that detail if all policies and procedures are in place. Such scanning/ inspection is called RAID inspection. These inspections are reported to our Upper Echelon to ensure we are up to date on all procedures and policies.

• 

  US Navy

  • Operations Specialists

    • Sep 1999 - May 2011

    Function as plotters, Radio-Telephone and command and control sound power telephone talkers, and maintain combat information center (CIC) displays of strategic and tactical information. Operate surveillance and altitude radars, Identification Friend or Foe (IFF), and associated equipment. Served as Air Traffic Controllers for Helicopters and Fixed Wing jet aircraft. Watch supervisor; interpret and evaluate presentations and tactical situation and make recommendation to Tactical Action Officer (TAO) during watch conditions. Provide to the command technical information and assistant related to Anti-Surface Warfare, Anti-Air Warfare, Anti-submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations (SAR).