Experience

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  Logixx Security Inc.

  • Toronto, Ontario, Canada

  • Director Of Operations - Central Region

    • Mar 2022 - Present
    • Toronto, Ontario, Canada

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  Freelance

  • Toronto, Ontario, Canada

  • Consultant - Business Development & Operations

    • Aug 2020 - Mar 2022
    • Toronto, Ontario, Canada

    - Assist in the development and maintenance of the companies SOP programs.- Research and determine vulnerability and review change where needed to mitigate risk. - Design and implement physical control measures where required. - Collaboratively work with management to develop security programs and solutions for clients across Manned Guarding, Corporate Risk Services, and Electronic Security.- Create marketing initiatives through social media design team for monthly communications through social media

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  Pillar Security Inc

  • Canada
  • Security and Investigations
  • 100 - 200 Employee

  • Director of Client Engagement

    • Jul 2017 - Jun 2020

    Manage the strategical and tactical processes throughout the business engagement and develop an accurate marketing strategy which strikes a perfect a balance between organizational growth and corporate clients' requirements. Extend to providing leadership with an innovative perspective, initiating, and facilitating communication across different channels of communication. The key responsibilities of the role:Providing the required solution delivery to the client in the assigned time frame, and monitor each and every aspect of business engagement from start till endOverall accounts management which includes basic accounting, accounts growth, accounts profitability, and developing strategies for successful target completionDeveloping the business strategy with respect to the proceeding or business engagements, plan execution, and personnel management for optimum target utilizationDemonstrating an innovative leadership strategy for the accomplishment of business goals set by the organization and corporate clientsMaintaining long lasting business relationship with current and previous clients, and proposing new and profitable business opportunity with key clientsManaging profitability in business engagement by tracking work statements, budgeting the entire proceedings, and providing optimum management of time and resourceManaging the entire team involved in the business project, mentoring/organizing the training of the team involved, scheduling team resource in shifts, and resolving issues giving rise to conflicts within the teamDemonstrating excellent oral, verbal, written, and presentation skills for effective communication between a business organization and corporate clientsDeveloping profitable marketing strategy for customer outreach and extending consumer base, developing sales pitch, etc., for customer presentations

  • Director of Operations & Client Engagement

    • Jul 2018 - Mar 2019

    - Develops and implements strategies, programs and initiatives to establish and maintain a safe environment for all staff at our work locations. - Organizes directs and coordinates the activities of business operations, which includes contracted patrol and security services.- Partnering with our sites on crime prevention programs, investigations, communications, technology, reports and administration. - Responsible for the development of our security programs that contribute to the quality and service excellence to our customers through the protection of the properties and the high standards of our services on the properties we are contracted for. - Directs, identifies and addresses any future security requirements, and determines all security initiatives and optimizes safety and security.

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  Private Contract Security Agency

  • Toronto, Canada Area

  • Consultant - Business Development, Operations along with Health & Safety & Security (Contract)

    • Apr 2016 - Jul 2017
    • Toronto, Canada Area

    Conduct site safety and security surveys/assessments, and conduct investigations involving workplace accidents along with educating staff on WHMIS, Site Safety, Report Writing, Incident Scene Management and Violence in the Workplace. Support management with daily operations of security staff of over 400 deployed guards representing 70,000 work hours per month. Track and grow business contact list while expanding market reach throughout the GTA in the vertical market.

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  The Children's Place

  • Loss Prevention Manager - Canadian Distribution

    • Jul 2014 - Feb 2016

    Supervise all security personnel associated with the Canadian facility.- Active participation in the facility's leadership teams efforts to a safe and secure work environment, Investigations into internal theft, Partnership with Leadership team required on operation issues, safety concerns, workplace substance abuse concerns, workplace violence.- Ensure physical security of facility assets and associates.- Responsible for Guard checking inbound containers and assigning yard locations when third party is not present or available.- Support the delivery of expected shrink results in the Canada Dc and E-Commerce facility through management of LP resources.- Perform Bi Annual operational / safety control audits in the Canada Dc , Report audit findings to Manager of LP and DC Business partners, Re-Audit non-compliant operational controls as necessary.- Manage Burglar / Fire alarm systems including call lists.- Participate on Alarm call list and be the primary point of contact.- Attend / Co-Chair monthly Safety meetings ; submit meeting notes to LP Manager and DC Leaders

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  Securitas

  • Branch Manager

    • Mar 2013 - Jun 2014

    Management of 30+ clients and over 7000 permanent and temporary man hours per week Selection, training, payroll and disciplinary actions for 200 security professionalsWeekly payroll and invoicing of local and national clientsCollections and follow-up for outstanding account receivableContract negotiations, development of site post orders Financial accountability, site management and recruitment / staffing strategiesDirect responsibility for all branch resultsSupervision of scheduling manager and training to perform as backup for any absence Obtaining and maintaining monthly statistics on employee performance, attendance and guard requestsPrepare and give presentations and training using PowerPoint in front of audiences and training classes of varying sizesPerform health and safety inspections, risk assessments and annual audits

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  Loblaw Inc

  • Toronto, Canada Area

  • District Loss Prevention Manager

    • Jan 2009 - Oct 2012
    • Toronto, Canada Area

    Reported to Senior Loss Prevention Manager; managed a team of up to 20 Loss Prevention Representatives in day-to-day operations and internal investigations. Supported store managers with shrink line analysis and recommended strategies for improvement.Developed and implemented loss prevention programs. Customized template which became the standard for internal investigations as no standardized format for internal investigations existed. Implemented by management, it increased admission and charges filed for police matters. Investigated all loss and shrink issues such as cash over/shorts, point of sale exception reports and internal theft. Conducted performance reviews to meet corporate HR objectives. Recognized as a supportive manager, collaborating with staff to accommodate individual needs to achieve team objectives. Coached individuals to ensure understanding of job responsibilities and performance expectations. Identified training needs and recommended strategies for increased competency either through one on one or team sessions and online learning. Responded to crisis situations (product recalls, product tampering and pest control issues). First response provided hands on assistance to ensure government compliance. Followed up with store management to ensure recall was completed at store level. Built effective working relationships with District Managers and Store Management staff. Discussed LP strategies (display location concerns) on weekly district conference calls and store visits. Managed control processes for locks, keys, protection and alarm equipment for consistency in company compliance.

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  Grand & Toy Canada Ltd

  • Loss Prevention Specialist

    • Jan 2006 - Jan 2009

    Developed and implemented of DC Audit System, a risk management assessment to determine physical needs (equipment, lighting, store layout) for the building.Conducted complete investigations including evidence collection, interviewing relevant parties, investigation and concluding the investigation.Worked in coordination with HR on confidential and sensitive investigations.ASPECT – data collection for analyzing and aiding in retail investigationsManaged and communicated BOLO (Be on the lookout) Alerts for all retail locations. Managed and maintained Company CCTV and card access systems. Coordinated regular and emergency repair for security systems.

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  Investigators Group

  • RESOURCE PROTECTION

    • Jan 2001 - Jan 2006

    Provided support for retail/distribution investigations & loss preventionCompleted and escalated detailed reports to Senior Management for further investigationSystems Audits Conducted on-going Surveillance and Strike support as well as event security

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  Burns International Security

  • SECURITY COORDINATOR

    • Jan 1995 - Jan 1997

    Effectively Managed a Security staff of 13 employees Managed Security coverage, including security team, building security system for 2 Main FacilitiesCoordinated with Facility Management team to resolve and improve building security systemsEvaluation and follow-up of security reports ranging from Maintenance, Emergency, and incident reports.