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Bio

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John Rugamas is a seasoned marketing professional with experience in product marketing, digital marketing, customer success, and team management. He has a strong background in marketing and leadership, with education from reputable institutions like the British Columbia Institute of Technology and University of the Arts London. He has worked in various roles, including Product Marketing Manager at HappyCo, Digital Marketing Manager and Demand Generation - Video/Content Producer at Procurify, and Customer Success Manager at Procurify. He has also managed teams at Annie's Natural Foods and has a strong knowledge of specialty products. John is proficient in multiple languages, including English, Spanish, French, and Japanese, and has skills in customer support, email marketing, entrepreneurship, community management, team building, purchasing, management, customer service, leadership, public speaking, and brand design.

Experience

    • United States
    • Software Development
    • 200 - 300 Employee
    • Product Marketing Manager
      • Oct 2022 - Sep 2023

      As a Product Marketing Manager I work closely with the Product team and other key stakeholders at HappyCo to ensure our positioning and Go-To-Market efforts are set up for success.

    • Canada
    • Software Development
    • 100 - 200 Employee
    • Digital Marketing Manager and Demand Generation - Video/Content Producer
      • Jul 2018 - Dec 2020

      As part of the content team, I grew the Procurify brand by creating video and written content, ensuring that engaging and shareable content is being produced and distributed resulting in improved results to our sales funnel from awareness to consideration. I managed lead generation campaigns based on referral and new content, consistently reviewing KPIs and optimizing ROI based on good attribution. By better understanding our users and our audience, the people we are trying to reach, I created meaningful content that they connect with. I create content with heart that makes people appreciate what we are doing and want to learn more about how Procurify can improve their #SpendCulture.

    • Product Marketing Manager
      • Aug 2016 - Aug 2018

      As a product marketer, I helped discover our why and connect our clients and partners to that why. I created tools, assets (our commercials and product videos) and messaging for our clients to understand our benefits and value. The product content created directly impacted our sales funnel and onboarding efforts. As a customer marketer, I coordinated the customer experience and ensured we were able to highlight the customers who had the most impact improving their spend culture using Procurify.

    • Customer Success Manager
      • Jun 2014 - Jul 2016

      Integral part of the first Customer Success team when Procurify was an early stage startup. Along with day to day functions of support, implementation and account management, was part of the team that further structured the team by supporting newly formed Success Management, Professional Service and Support Specialist teams.

  • Annie's Natural Foods
    • Burnaby, BC , Canada
    • Retail Store Manager
      • Aug 2012 - May 2014
      • Burnaby, BC , Canada

      Managed teams at 2 locations to provide exceptional customer service and knowledge of specialty products. Worked closely with the warehouse, production and leadership teams to effectively communicate status of stock, sales and team performance.

Education

  • 2008 - 2010
    British Columbia Institute of Technology
  • 2018 - 2019
    University of the Arts London
  • 2014 - 2016
    Vancouver Community College (VCC)

Suggested Services

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Industry Focus. “Software Development”

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