Experience

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  JohnRowlandSongs

  • Tyler, Texas Area

  • Songwriter/Bassist/Guitarist

    • Sep 2010 - Present
    • Tyler, Texas Area

    Website: http://www.johnrowlandsongs.com - Member NSAI and BMI.See prior music industry experience below (after IT section).

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  Delek Refining

  • Tyler, Texas Area

  • IT Manager

    • Jun 2012 - Present
    • Tyler, Texas Area

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  JohnRowlandTech

  • Tyler, Texas Area

  • Tech Consultant

    • Dec 2011 - Present
    • Tyler, Texas Area

    Specializing in IBM Lotus, User Support, Training and Documentation

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  Murphy Oil

  • United States
  • Oil and Gas
  • 700 & Above Employee

  • User Support Manager

    • Oct 2010 - Dec 2011

    Senior level support professional with 20+ years of diverse experience in information systems. Known for problem solving, tenacity, exceptional customer service, loyalty, a quality-minded work ethic and ability to bridge the gap between technology and the people who use it.Problem Solving – Frequently tapped to determine solutions for implementation problems and to investigate resolutions for systemic problems. Able to do quick-study research and get up-to-speed on technical issues quickly.Training and Mentoring – Active motivator, supervisor and trainer, committed to help the trainee understand the “big picture” and how the smaller pieces fit.Communications – Experienced presenter in management and classroom forums, able to create and document policies and procedures both verbally and visually.Managed a team of ten support administrators in Houston and El Dorado supporting a user base of approximately 1,300 in those two offices and offshore. Acted as backup support for UK, Canadian and Asian office IT management. Involved daily as a working manager, supporting users and acting as Level 2 support for front line support administrators. Corollary responsibilities included supporting the Lotus Notes/Domino mail system throughout the global organization of approximately 4,000 users and supporting the Citrix Metaframe Presentation Server environment located in El Dorado and used globally. Managed inventory, approved time sheets and purchases for direct reports.

  • Lead Network Administrator

    • Sep 2007 - Oct 2010

    Team leader for five support administrators in El Dorado home office supporting a user base of approximately 800 people both on-site and remotely. Involved daily as a working leader, supporting users and acting as Level 2 support for front line support administrators. Did PC configuration and deployment. Corollary responsibilities included supporting the global Lotus Notes/Domino mail system and the Citrix Metaframe Presentation Server environment.

  • Network Administrator - Corporate

    • Jan 2000 - Sep 2008

    Did desktop PC configuration, on-site and remote troubleshooting and problem solving for desktop and field users at the El Dorado home office supporting a user base of approximately 800 people. Tapped to support the corporate Lotus Notes/Domino mail system and the Citrix Metaframe Presentation Server environment used used to deliver JD Edwards HR and financials.

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  Murphy USA

  • El Dorado, AR

  • Network Administrator

    • Aug 1998 - Jan 2000
    • El Dorado, AR

    Ground-floor network technician tasked to retrofit the original twelve Murphy USA store POS systems. Installed POS, programmed fueling island interfaces with POS, configured POTS, VSAT and fiber optic interfaces with Walmart stores and Murphy HQ. Became team leader in remote and on-site support, POS equipment configuration and repair.

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  Albemarle

  • Magnolia AR

  • Network Analyst

    • May 1995 - Aug 1998
    • Magnolia AR

    Did troubleshooting and problem solving for desktop users at two Magnolia chemical plants, supporting a user base of approximately 150 people. Configured and deployed PCs, did application support and network infrastructure support.

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  Griner Engineering, Inc.

  • Bloomington, Indiana Area

  • Network/Financial Coordinator

    • Jan 1987 - May 1995
    • Bloomington, Indiana Area

    Did troubleshooting and problem solving for desktop users at a Big3 automotive supplier supporting a user base of approximately 20 people. Configured and deployed PCs, did application support and network infrastructure support. Acted as interim QA Manager during ISO2000 and Q1 qualifications. Prepared financials, interacted with regional auditors and both US and European lenders. Prepared data to support bond issues.

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  UCF/Northbrook

  • Bloomington, Indiana Area

  • Guitarist/Bassist/Songwriter/Worship Leader

    • Sep 1981 - May 1995
    • Bloomington, Indiana Area

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  City Lights

  • Emporia, Kansas

  • Bass Player

    • Jun 1980 - Nov 1980
    • Emporia, Kansas

    Bass player for touring cover band.

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  Boplicity

  • Emporia, Kansas

  • Bass Player

    • Oct 1974 - Aug 1975
    • Emporia, Kansas

    Formed and led edgy post-bop trio ala Ornette Coleman (bass, drums, trumpet).

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  Rosewood/Jaws

  • Emporia, Kansas

  • Bass Player

    • Sep 1971 - Oct 1974
    • Emporia, Kansas

    Bass player - bop, fusion ala Weather Report + Miles Davis + Return to Forever. Played clubs, universities, festivals - won Wichita Jazz Festival small group competition 1973. (Band) Acted as sidemen for guitarist Jerry Hahn and others.