Experience

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  Airtel Zambia PLC

  • Zambia
  • Telecommunications
  • 700 & Above Employee

  • Territory Sales Executive Lusaka Central Zona

    • Nov 2023 - Present

    Building business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

  • Center Retail Manager

    • Jul 2021 - Oct 2023

    Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.-Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.-Ensure high levels of customer’s satisfaction through excellent service.-Complete store administration and ensure compliance with policies and procedures.-Maintain outstanding store condition and visual merchandising standards.-Product management, including ordering, receiving, price changes, handling damaged products, and returns.-Presentation of store and advertising displays.  Team Development, facilitating staff learning training, and development.-Problem solving, handling unusual circumstances.-To understand the customer service principles.-To handle problems and questions to customers.-Basic computer applications in stores management and materials control.Conducted compliance audit and supervision.-Enabling and managing our clients and customers better and help avoid risk prudently.-Enter data from source documents into prescribed computer database, files, and forms.-Making compliance checks for corporate and non-corporate data.-Managing my team and delegating work with supervision.-Review data for deficiencies or errors correct any incompatibilitiesAdhering to departmental controls and regulations by always maintain ethical conduct.-Driving sales in the walk in centers by achieving.-Ensuring Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.-Making recommendations to management based on customer interaction to optimize on customer satisfaction.-Making sales orders and enquiries according to customer specifications.Promoting Airtel brand image by managing service delivery aligned to customer needs and business objectives-Providing excellent customer relationship management by resolving customer queries, selling, retention and relationship building.

  • Customer Center Representative

    • Jul 2015 - Aug 2021

    • Identifying and assessing customers’ needs to achieve satisfaction.• Cash management.• Opens customer Airtel money accounts by recording account information and activation.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Generate sales leads.• Inform customers of deals and promotions.• Sell products and services.• Go the extra mile to engage customers.• Meet personal and team sales targets.• Act as the company gatekeeper if needed.• Assist with requisition of stock and approval of dealer stock.• Compiling and sending of daily, weekly and monthly sales reportsData Entry ClerkData Entry into the system and Data Base to ensure these proper Quality Compliance with the Input and Output of the information. Customer service assistanceINTRODUCING CUSTOMERS TO NEW PRODUCTS & SERVICES ON AIRTEL MONEY, ACTIVATION OF CUSTOMERS LINE TO AIRTEL MONEY SYSTEM.

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  COUSINS & CO LIMITED

  • Lusaka, Zambia

  • Account Clerk

    • Jan 2015 - Dec 2015
    • Lusaka, Zambia