Experience

• 

  Heffernan Insurance Brokers

  • United States
  • Insurance
  • 500 - 600 Employee

  • Consultant

    • 2023 - 2023

    ► Asked to assist the incoming CIO in transitioning to a new role as technology leader. ► Shared knowledge of company technical history and insights about the current landscape, ensuring a smooth transition to new leadership.

  • Chief Information Officer & Vice President

    • Jan 2007 - Dec 2022

    ► Spearheaded the development and execution of the technology strategy, aligning IT initiatives with overall business objectives to drive growth and innovation.► Successfully managed large-scale digital transformation projects, optimizing business processes and introducing innovative technology solutions to streamline operations and enhance customer experience.► Created cloud strategy and coordinated company-wide transition to cloud operations, driving adoption of cloud technologies and optimized IT infrastructure.► Led a team of 18 IT professionals responsible for infrastructure management, application/web development, cybersecurity, data analytics, client and customer support, and portfolio and project management.► Implemented a robust cybersecurity framework, enhancing the company’s resilience against evolving threats and ensuring compliance with industry regulations.► Oversaw outsourced chief information security officer (CISO) partner resource and collaborated with executive leadership and front-line managers to define IT governance and policies, ensuring implementation of effective security controls, risk management, and regulatory compliance.► Created a strategy to meet Cybersecurity compliance and acceptance (23 NYCRR 500, ISO27001, ITIL, PCI).► Coordinated project to evaluate and select a single sign-on (SSO) cloud vendor and implemented multi-factor authorization (MFA) methods to enhance security.► Spearheaded the selection and implementation of Arctic Wolf as the managed security service provider, enhancing our cybersecurity infrastructure and response capabilities.► Led cross-functional teams in the integration process, ensuring seamless deployment and optimization of Arctic Wolf's security solutions across our network.► Established and chaired monthly security review meetings with Arctic Wolf and internal stakeholders, analyzing security findings, discussing potential vulnerabilities, and formulating effective remediation strategies.

  • IT Director & Assistant Vice President

    • Jan 2002 - Dec 2006

    ► Oversaw the company's technology function, including infrastructure, web development, and IT operations, supporting a workforce of 400+ employees across 10 locations.► Pioneered an Infrastructure as a Service (IAAS) network implementation, significantly improving application response times and customer satisfaction.► Developed and executed an IT roadmap aligned with the organization's strategic goals, driving transformation initiatives and enhancing operational efficiency.► Implemented quoting capabilities within the Agency Management System in collaboration with participating insurance carriers, resulting in a 25% decrease in turnaround time and saving 30 minutes of input per company.► Expanded company downloads by adding eight carriers, reducing employee processing time for carriers by 75% and improving operational efficiency, saving over $20K annually.

  • Information Systems Manager

    • Dec 1996 - Dec 2001

    ► As the first IT resource for the company, assumed responsibility for all information technology functions, including help desk operations, network design, building, maintenance, and M&A integrations, with a department budget of $200K.► Spearheaded technology initiatives that played a pivotal role in revenue growth from $11M to $200M.► Created employee training, and implemented first system security standards, asset management, project management, system upgrades, active directory, external email, first web presence, and department staffing.

• 

  United States Air Force

  • Communications-Computer Systems Operator

    • Oct 1989 - Dec 1996