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John Paul Soliven

Customer Service Executive at ICM.com
Intro Book
Customer service professional with experience in finance, telecom, and technology.
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Location
Dubai, United Arab Emirates, AE
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Bio

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John Paul Soliven is a seasoned customer service professional with extensive experience in various industries, including finance, telecom, and technology. He possesses strong communication, problem-solving, and critical thinking skills, with a background in electrical engineering. Soliven has worked in multiple roles, including customer service executive, telesales agent, and collections agent, and has demonstrated his ability to adapt to new environments and challenges. With a strong foundation in finance and telecom, Soliven has honed his skills in providing excellent customer service, resolving issues, and processing orders. His experience in the Philippines and the UAE has equipped him with a unique understanding of the local markets and customer needs. Soliven is a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences.

Experience

  • ICM.com
    • Dubai, United Arab Emirates
    • Customer Service Executive
      • May 2021 - Present
      • Dubai, United Arab Emirates

      Assists clients with inquiries, provides information on trading products, resolves issues, and ensures a positive customer experience. Possess knowledge of forex markets, trading platforms, and financial instruments, while maintaining effective communication, critical thinking and problem-solving skills.

  • Javlon General Trading ( DU Telecom Partner )
    • Dubai
    • Telesales Agent (Fix Management Services)
      • Mar 2018 - Sep 2018
      • Dubai

      Generating leads for the company and eventually transforming them into sales.Processing orders for SME clients for their Telecom needs. Telesales and Fix Management Services Agent.

  • Dunia Finance
    • Relationship Manager,customer service agent
      • Aug 2016 - Oct 2017

  • Legacy Smart Employment Services/ Dunia Finance
    • Relationship Manager,customer service agent
      • Aug 2016 - Oct 2017

  • Sykes Philippines
    • NCR - National Capital Region, Philippines
    • Collections Agent
      • Aug 2011 - Sep 2016
      • NCR - National Capital Region, Philippines

      Doing inbound and outbound collection calls to customers.

  • Ocwen Financial Corporation - US
    • NCR - National Capital Region, Philippines
    • Telesales Representative/Customer Service
      • Sep 2013 - Feb 2016
      • NCR - National Capital Region, Philippines

      Maintains Financial Accounts by processing customers payment and making payment arrangements. Collecting payments and pas dues.

  • APAC Sourcing Solutions Limited
    • NCR - National Capital Region, Philippines
    • Telesales Executive
      • Jul 2010 - Jul 2011
      • NCR - National Capital Region, Philippines

      Selling satellite radios and processing orders for customers

  • West Unified Communications Services (formerly known as InterCall Asia Pacific)
    • NCR - National Capital Region, Philippines
    • Customer Service Representative
      • Jun 2007 - Jun 2010
      • NCR - National Capital Region, Philippines

      Catering and servicing online purchases for home deliveries ( Sears )

Education

  • 2000 - 2004
    Technological Institute of the Philippines
    Bachelor's degree, Electrical, Electronics and Communications Engineering

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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