Experience

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  Peak Outsourcing

  • Philippines

  • Recruitment Sourcing Specialist

    • Sep 2023 - Present
    • Philippines

    • Implement innovative approaches to generate leads and proactively build a strong talent pipeline. Collaborate with internal stakeholders to identify potential sources, including job boards, social media platforms, professional networks, and industry events.• Cultivate and maintain strong relationships with external partners, such as recruitment agencies, universities, professional associations, and industry networks. Collaborate with these partners to leverage their expertise, expand sourcing channels, and enhance the organization's employer brand.• Oversee the leads generation & leads processing• Responsible for execution and administration of recruitment, marketing plans, and/or activities to find, attract, and engage leads to convert them to qualified applicants.• Extract resumes/applications from careers website, Jobstreet, and (in the future) LinkedIn applications • Post all job requirements on social media channels, i.e. FB job board and others • Maintain and evaluate the effectiveness of all general sourcing channels, i.e. FB, LinkedIn, Jobstreet • Maintain count of resumes gathered per cluster of role

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  Sagility

  • Philippines

  • Sourcing Officer

    • Jun 2022 - Aug 2023
    • Philippines

    • Ensure the accuracy and currency of all advertisements on Job Portals and Social Media platforms.• Collect and manage leads generated from various job advertisements.• Address recruitment-related inquiries on the official social media page and online forums.• Devise promotions and initiatives to enhance participation from callouts and invitation-based ads.• Monitor the progress of applicants applying through this channel.• Lead the conceptualization of templates for both Print and Digital advertisements.• Develop and execute campaigns for invitation-based ads.• Assist in designing recruitment materials to support other communication channels.• Supervise the performance of the call-out team.• Maintain vigilance over lead quality.• Collaborate effectively with division members to instigate and advocate for process improvements.• Display meticulous attention to detail.• Tackle and resolve issues pertaining to Human Resources and operational aspects of the company.• Foster productive relationships with colleagues, management, and support teams to enhance communication, training, and information dissemination.• Play a strategic role in positioning HR effectively within the organization.• Contribute valuable insights to manpower forecasting and planning.• Enhance comprehension of HR processes and services.• Cultivate trust, rational thinking, and shared responsibilities among the HR team and stakeholders alike.

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  Optimum Solutions (S) Pte Ltd, Singapore

  • Philippines

  • Talent Acquisition Specialist

    • Mar 2022 - May 2022
    • Philippines

    • Oversee the entire recruitment lifecycle for multiple intricate searches, devising inventive sourcing strategies and engagement tactics to attract top-tier talent for each position.• Formulate and implement comprehensive sourcing blueprints, meticulously analyzing prerequisites to ascertain target profile requirements and compatibility.• Collaborate closely with fellow recruitment team members to revolutionize our research approach for talent pooling, market mapping, and competitive evaluation.• Work in tandem with hiring managers throughout the recruitment journey to ensure the fulfillment of their staffing needs and objectives.• Supervise pipeline activities, uphold data accuracy, and consistently communicate data-focused updates to internal stakeholders.• Lead and facilitate meetings, pivotal initiatives, and projects with both client groups and recruitment teams, all geared towards the continuous enhancement and expansion of our recruitment strategies and outcomes.• Foster and nurture valuable relationships with internal leadership and key stakeholders from various departments (e.g., Recruitment, HR, Compensation, and Diversity teams).• Spearhead the offer process, encompassing offer extension, negotiations, and successful candidate closures.

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  KMC MAG Solutions, Inc.

  • Bonifacio Global Cit, Taguig

  • Talent Acquisition Specialist II

    • Mar 2015 - Feb 2022
    • Bonifacio Global Cit, Taguig

    Main Function:• Determining the candidate requirement(s) by reviewing and understanding the job description• Sourcing potential candidates with the use of traditional and/or non-traditional recruitment channels• Relationship Building/Account Management. Start every conversation with the intent to build, develop, and maintain relationships with your candidates and clients.• Create and post job advertisements through the different job portals (i.e. Jobstreet, Indeed, LinkedIn, etc.)• Conducts initial assessment of resumes or job applications through paper screening, or phone screening to filter candidates based on pre-determined standards• Formatting of resumes and creation of profile summaries according to a pre-determined standard• Responsible for test administration and interviewing (phone or face to face) of candidates for the assigned accounts• Draft job offers and employment contracts to be presented to identified candidates• Ensures that all employment contracts issued to identified candidates are accurate and processed in a timely manner• Coordinates with candidates in the submission and completion of employment requirements• Conducts reference/background check of candidates when necessaryClient Managment Function:• Set client expectations regarding timelines and deliverables• Coordinates directly with the client (external/internal) to ensure all requirements are captured• Participate in calibration calls/meetings with clients regarding recruitment requirements• Endorsement of candidates to client based on the agreed timeframe• Provide or request for status updates, on a regular basis, to and from clients regarding candidates, feedbacks, approvals, etc.• Set client expectations regarding timelines and deliverables

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  Techcel Global Outsourcing

  • Ortigas Pasig Philippines

  • Recruitment Specialist

    • Sep 2014 - Feb 2015
    • Ortigas Pasig Philippines

    • Responsible in sourcing applicants through various mediums (schools, job fairs, call-outs, social networks)• Tasked to do screening of applicants for agent position (initial, phone interview, typing test)• Provides administrative task to the Recruitment Department. • Ensures complete 201 files (contracts, resumes, scorecards) prior to submission to HR.• Conduct background checks.• Prepares the pre-employment forms for the newly hired employees. • Responsible in conducting new hire orientation.• Assists in responding to the queries of new hires relevant to government enrollment and benefits.• Monitors and ensures completeness of pre-employment requirements prior to employee’s official start date. • Ensure completeness of employee’s pre-employment critical requirements. • Maintains and tracks the pre-employment requirements of new hires by doing follow-ups though e-mail and phone calls.• Issues Compliance memo for non-submission of critical requirements.• Perform general clerical duties to include, but not limited to, copying, faxing, filing. • Coordinate and interact with different vendors. • Perform general clerical duties to include, but not limited to, copying, faxing and filing.• Maintain confidential files.

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  EMAPTA

  • Eastwood, Quezon City

  • Recruitment Specialist

    • Jan 2014 - May 2014
    • Eastwood, Quezon City

    Workforce Planning:• Collaborate closely with department managers to comprehend staffing requirements aligned with the organization's goals.• Analyze current and future skill demands to devise staffing strategies that ensure organizational needs are met effectively.Job Descriptions and Skill Analysis:• Identify and understand the skills, qualifications, and attributes essential for each role.• Develop comprehensive and accurate job descriptions that reflect role responsibilities and prerequisites.Recruitment and Selection:• Effectively advertise staff vacancies through appropriate platforms to maximize exposure.• Screen and assess incoming applications, shortlisting candidates based on qualifications and fit.• Conduct structured interviews, evaluate candidates' suitability, and administer relevant selection tests.• Present well-founded recommendations to management regarding staff appointments.• Feedback and Communication:• Provide prompt and constructive feedback to both internal stakeholders and applicants throughout the recruitment journey.• Maintain transparent and clear communication with candidates about their application status and progression.Staff Training Coordination:• Collaborate with department heads to identify training needs and competency gaps within the organization.• Organize and facilitate staff training programs, workshops, and seminars to enhance skills and performance.Talent Pipeline Building:• Foster and nurture relationships with educational institutions and industry networks to cultivate a pool of potential future hires.• Establish and sustain a robust talent pipeline to address both immediate and long-term staffing demands.Compliance and Documentation:• Ensure recruitment practices adhere to relevant laws, regulations, and industry standards.• Maintain accurate and updated records of recruitment activities, including candidate profiles, interview notes, and selection outcomes.

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  Elipsys Global

  • IBM Plaza Eastwood City Libis QC

  • Recruitment Specialist

    • May 2011 - Jan 2014
    • IBM Plaza Eastwood City Libis QC

    • Conduct preliminary interviews with candidates, evaluating their qualifications and alignment with our requirements.• Facilitate more in-depth HR interviews to understand candidates' skills, motivations, and values.• Assist in coordinating and administering pre-employment tests to assess candidates' aptitude and suitability for specific roles.• Meticulously manage the Applicant Tracking System, ensuring accurate and timely updates of applicant statuses.Supervise the administration of recruitment assessments, retrieving exam results for data-driven candidate evaluation.• Provide real-time feedback to candidates, contributing to a positive and informed candidate experience.• Compile comprehensive daily reports summarizing activities, contributing to strategic decision-making.• Collaborate in preparing materials for the smooth integration of new hires during the onboarding process.

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  OWTEL PHILIPPINES, INC.

  • Ortigas Pasig City

  • Quality Assurance Specialist

    • May 2010 - Apr 2011
    • Ortigas Pasig City

    • Participated in the design of call monitoring formats and quality standards that align with company values and client expectations.• Utilize the quality monitoring data management system to compile and track performance metrics at both team and individual levels.• Engage in customer and client listening programs to identify evolving customer needs and expectations.• Provide actionable data to internal support groups, such as Tele sales managers, trainers, and agents, to enhance performance.• Coordinate and facilitate call calibration sessions to ensure consistent evaluation of agent interactions.• Prepare, analyze, and present internal and external quality reports for management staff review.• Deliver ongoing training and feedback to Tele sales agents based on data-driven insights.• Implement a recognition and rewards system to acknowledge high-performing agents.• Collaborate with stakeholders to continuously improve the monitoring and evaluation process.• Stay informed about industry trends and best practices in quality assurance and customer service.

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  TELUS International Philippines

  • Taguig

  • Customer Interaction Associate

    • Jun 2004 - Mar 2010
    • Taguig

    • Analyze customer inquiries and concerns related to our products and services, understanding their requirements and expectations.• Develop innovative and positive solutions that address customer challenges while aligning with the company's objectives.• Handle all inbound queries, providing accurate and efficient responses to issues in a timely manner.• Advocate for resolutions by taking ownership of customer problems and seeing them through to satisfactory conclusions.Ensure that all interactions deliver consistent, superior service that exceeds customer expectations.• Utilize available tools and resources, including our CRM system, product databases, and training materials, to provide effective solutions.• Collaborate with cross-functional teams to gather insights that contribute to the ongoing improvement of products and services.• Maintain a thorough understanding of our product offerings and industry trends to provide informed assistance to customers.