Experience

• 

  Matouk

  • Order Management Specialist
• 

  Matouk

  • United States
  • Consumer Goods
  • 1 - 100 Employee

  • Customer Service Team Lead

    • Aug 2021 - Present

  • Senior Customer Service Representative

    • May 2017 - Aug 2021

• 

  Vigilant Brewing Co.

  • Bristol, Rhode Island, United States

  • Co-Founder & Head Brewer

    • Feb 2021 - Present
    • Bristol, Rhode Island, United States
• 

  Faunce Corner Nutrition

  • Buyer/General Manager

    • Jan 2006 - Aug 2016

    • Manage all merchandising, inventory control, ordering, cash control, and maintenance for Faunce Corner Nutrition• Prepare daily sales reports and regularly use weekly and monthly data to develop sales, promotional and training strategies• Obtained the best value for all goods and services purchased by the company and received delivery of products and services to meet realistic schedules• Product research/buying and merchandising in coordination with Finance Director• Supported new product marketing and development for in-house brand: Balanced Protein Diet• Assisted with trademarking the Balanced Protein Diet brand to help increase customer loyalty • Collaborated to develop training programs for staff members assisting customers with diet programs and weight loss surgery nutritional requirements• Trained new and existing staff members on Cougar Mountain POS /credit card processing regulations• Expedited product orders and issue resolution in communication with vendor sales teams personnel• Managed International clients special order requests and pricing structure• Collaborated and assisted in management of e-commerce business platforms: Fitness-Connection.com, Balanced ProteinDiet.com and GastricBypasssupplements.com, all maintained on Xcart & Volusion platforms • Managed receiving, shipping and International distribution procedures by coordinating processes and labor• Ensured that productivity targets were reached on a consistent basis

  • Retail Manager

    • Jun 1997 - Jan 2006

    • Supervised merchandise to help maintain inventory levels by providing feedback to President regarding trends and need for reorders• Oversight of store opening and closing procedures• Direct floor activities, assist customers and address customer concerns• Tallied daily receipts and made bank deposits• Supervised and motivated employees• Helped facilitate a move from a 1,000 square foot retail space to a 5,000 square foot warehouse• Help develop a strategy to maintain the existing customer base and build out a new customer base with limited time and resources• Worked with local gyms and personal trainers in networking and blending our services with their clients• Organized transition for Faunce Corner Nutrition from 250 square foot selling space to 1000 square foot retail showroom: a larger sales space helped increase inventory turnover ratio, increasing our profit margins by 10%

• 

  Wendys International

  • Assistant Manager

    • Aug 1992 - Jun 1997

    • Proven leader during 4 years of progressive experience and responsibility as an Assistant Manager for Wendy’s of Brockton.• Interviewed potential new hires and provided training• Maintained employee records and prepared staff schedules• Ensured that all food prep areas were kept clean• Adhered ...