Experience

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  Discover Energy

  • Australia
  • Oil and Gas
  • 1 - 100 Employee

  • VPP and Client Services Team Leader

    • Feb 2023 - Present

    The technical bridge between Discover Energy and the customer experience team in relation to VPP (Virtual Power plant) enquiries, and support the customer experience team in their daily tasks.

  • Customer Experience Officer

    • Dec 2021 - Feb 2023

    Providing after sales support to thousands of customers across Australia via all of our contact points: Phone, Email, Webchat. I am also the Virtual Power Plant subject matter expert in the CX department. The role also involves managing customer accounts, service administration, and reporting.

• 

  13cabs

  • Australia
  • Truck Transportation
  • 300 - 400 Employee

  • Help Desk Representative

    • Jun 2021 - Nov 2021

    A supervisor role in the national call centre, I assist 13CABS drivers across Australia in both non-critical and critical situations. I also work with customers and account holders with queries and bookings.

  • Customer Experience Operator

    • Jan 2021 - Jun 2021

    Working in the national call centre, I assisted customers with booking Taxis across Australia.

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  Heartifact Studios

  • Melbourne, Australia

  • Host/Producer - Pint Party

    • Jan 2019 - Dec 2020
    • Melbourne, Australia

    Produce the Pint Party podcast and also serve in a videographer role on an as needed basis.

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  SkinB5 Pty Ltd

  • Melbourne, Australia

  • Content Creator

    • Dec 2016 - Jan 2019
    • Melbourne, Australia

    My primary job was editing video for their social media channels and business facing activities.

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  3SSR - Swinburne Student Media

  • Radio Host - The Game Jungle

    • Mar 2017 - Dec 2017

    Myself and David Yang sit down each week and talk about video games in an entertaining and comedic manner. I research all the stories, plan out the song breaks, and manage The Game Jungle Facebook and Twitter pages.https://www.facebook.com/TheGameJungle

  • Host - Gaming

    • Aug 2016 - Mar 2017

    As the gaming host my job is to inform the people about everything that's going on in the wide world of video games. I do journalist things and report my findings on 3SSR TV. I also edited several episodes of the show this season.

  • Co-Host/Producer/Writer

    • Aug 2015 - Aug 2016

    I say funny things on screen as a co-host for a magazine style variety television show. I sometimes assist in editing footage and producing content to go to air. I also was a writer (and lead actor) on The Studio, a webseries created for the 3SSR YouTube Channel.

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  Beer Plus Pong

  • Melbourne, Australia

  • Founder, Editor, Producer

    • Aug 2016 - Feb 2017
    • Melbourne, Australia

    Along with my friend David Yang, this was our Gaming YouTube channel where we posted Lets Play videos and our regular podcast. I edited all the videos and researched all the topics. I also managed our social media pages.

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  Swinburne University of Technology and The Consulate General of the Republic of Korea

  • Melbourne, Australia

  • Master of Ceremonies - So you think you can Kpop?

    • Apr 2016 - Apr 2016
    • Melbourne, Australia

    Along with a second MC, I introduced the performers, both before and after they went on stage, entertained the crowd, judged the audience dance competition, and interviewed one of the performing groups.

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  Worldwide Gaming

  • Melbourne, Australia

  • Associate Producer/Co-Host

    • Mar 2013 - Aug 2014
    • Melbourne, Australia

    I used my encyclopedic knowledge of video games on screen as a co-host of this gaming related television show. I also produced and edited a lot of the footage that went to air as well as managed multiple teams of trainees to produce content for the show.

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  The Carron Tavern

  • Melbourne, Australia

  • Bartender

    • 2012 - 2012
    • Melbourne, Australia

    Worked here for four weeks as part of the work experience portion of studying hospitality at the Victorian Bar School. I learned how to pull a beer and how to hear drunk people over loud obnoxious music. I am also knowledgeable in the operation of coffee machines.

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  Wonderworld Games

  • Melbourne, Australia

  • Trainee

    • 2011 - 2012
    • Melbourne, Australia

    As part of the work experience portion of my Certificate IV in Printing and Graphic Arts (Multimedia) I created textures for 3D animated models for a film the company was making. I also reviewed videogames there.

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  Level 3

  • Melbourne, Australia

  • Audio Operator

    • 2010 - 2012
    • Melbourne, Australia

    A gaming news and reviews show on Channel 31. I learned how to operate an audio desk, set up microphones, and set up and break down various kinds of AV equipment for live events of up to 1000 people.

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  OzBoxLive

  • Melbourne, Australia

  • Journalist

    • 2009 - 2010
    • Melbourne, Australia

    My first gaming journalism gig. Here I learned how to write reviews and prepare written content for publication using Wordpress.

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  Monash University

  • Melbourne, Australia

  • Assistant Event Manager

    • 2009 - 2009
    • Melbourne, Australia

    Organized and ran a series of video game tournaments (Halo 3 and Forza Motorsport 3) for university staff and high school students.

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  Wellington Secondary College

  • Melbourne, Australia

  • Event Manager

    • 2008 - 2008
    • Melbourne, Australia

    Organized a concert for high school age students to raise money for World Wildlife Fund.

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  Melbourne 2006 Commonwealth Games

  • Melbourne, Australia

  • Packing Crew

    • 2006 - 2006
    • Melbourne, Australia

    I Packed furniture and other materials from the athletes village after the games finished and put it all into shipping containers for shipping.