Experience

• 

  Spiro

  • United States
  • Events Services
  • 400 - 500 Employee

  • Regional Director of Operations

    • Mar 2024 - Present

  • Sr Operations Manager (I&D)

    • Mar 2014 - Mar 2024

    Manage, develop, and coordinate all aspects of Show-Site I&D Operations, which is inclusive of Loss Prevention, Safety, Freight, Logistics, Decorating, Exhibit build, Usage management and I&D. Prepare and place all labor calls for I&D. Prepare daily show floor worksheets and dispatch labor to the floor. Maintain high profile with clients and represent the Company in a professional manner at all times. Track job progress and make on-site plan adjustments to ensure customer service and project margins are achieved. Travel extensively to assist other regions on large show planning and execution.

• 

  XPO Logistics, Inc.

  • Whippany, NJ

  • Sales & Operations Manager

    • Sep 2012 - Jan 2014
    • Whippany, NJ

    Second employee hired for one of ten “cold start” branches opened in the US in 2012. Reporting directly to Branch President, responsible for selection, screening, and ongoing training/coaching of new sales representatives for this rapidly growing 3PL specializing in Freight Brokerage. Solely responsible for all major accounts; including pricing, rate negotiations, and all aspects of customer relations and operational excellence. Responsible for management and reporting of all sales activity as well as metrics, KPI’s, and productivity. Continually increased revenue & profit while focusing on staff development and productivity.

• 

  Ultra Logistics

  • Fair Lawn, NJ

  • Customer Service Manager

    • Jul 2011 - Sep 2012
    • Fair Lawn, NJ

    Responsible for management of personnel and processes involved in day-to-day operations for this 3rd Party Logistics provider. Oversee customer service department functions including, but not limited to, external customer communication, resolution of customer complaints, processing/scheduling of tendered truckload offers, and monitoring of load status. Responsible for both internal and external reporting of daily performance and ensuring all customer issues are resolved in a timely and satisfactory fashion.

• 

  Lennar Northeast Urban

  • Director of Customer Care

    • Jan 2006 - Aug 2009

    Initiated, designed, and implemented ground up Customer Care program for this division of a national home builder developing Multi-Residential properties in Northern NJ and the Boston Metro area. Successfully conducted all warranty services, from closing through end of warranty, for over 400 new homes and condo conversions. Worked closely with homeowners and construction trade partners to resolve all warranty-service related issues. Sole representative responsible for all services provided as well as interfacing with construction staff for redesign, scheduling, and developer representation on design issues.

• 

  Resource Options, Inc

  • Branch Manager

    • Jul 2003 - Oct 2005

    Selected by company to open and operate flagship branch conducting full service construction & environmental staffing. Responsible for all phases of business development that enabled the branch to reach revenue goals of over $1million in first full year of operation. Actively participated in local trade associations to aid in business development.

• 

  CLP Resources, Inc.

  • NY Metro Area Area Manager

    • May 2000 - May 2003

    Responsible for all activity of seven branches operating in the NY, NJ, PA, and CT areas involved in Construction Staffing. Developed budgets, sales plans, and incorporated policy & procedure in to day-to-day activities. Introduced and provided training on Service Excellence and Customer Satisfaction programs to subordinate staff. Mentored sales staff and trained new hires as company moved from service to sales orientation. Brought area from a negative profit to positive contribution while company was engaged in consolidating locations. Responsible for starting two ground-up branches that became profitable in their first year of operation. Continually increased revenues for the company.

  • New England Area Manager

    • Nov 1999 - May 2000

    Responsible for the successful operation of three branches in the Greater Boston Area. Surpassed all budget projections while taking the business into its second year of operation in this new location. Successfully transitioned staff in to roles of increased responsibility.

  • Branch Manager Avon, MA

    • Jan 1999 - Nov 1999

    Selected by company to manage one of two new expansion branches that brought the company east of the Mississippi. Responsible for all phases of business development that enabled the branch to nearly achieve a twelve-month budget in less than eight months. Actively participated in local trade associations to aid in business development.

  • Assistant Branch Manager Los Angeles, CA

    • Jun 1998 - Jan 1999

    Trained newly hired employees in all facets of Construction Staffing. Assisted Branch Manager in developing schedules, maintaining Contact Management System, resolving customer complaints, and servicing a vast customer base. Helped the branch to achieve record sales throughout 1998. Conducted site visits for customer service and risk management and assisted in developing major accounts.

  • Job Coordinator Los Angeles, CA

    • Aug 1997 - Jun 1998

    Responsible for all duties associated with the recruiting, screening, and assignment of skilled labor to an extensive client base in this market. Developed classified advertisements, processed applications, and managed a diverse work force. Performed administrative functions of employment including personnel files, payroll, and other tasks associated with the conduct of this construction staffing business unit.

• 

  Mehrdad Fard Construction

  • Lead Carpenter

    • Jun 1994 - Aug 1997

    Performed skilled trade work associated with residential and commercial building projects. Duties included Rough & Finish Carpentry, Drywall, Electrical, Cement, Masonry, and demolition work. Worked independently and managed work crews.

• 

  Greenwood & Company

  • Technical Recruiter

    • Jan 1991 - Jan 1993

    Performed contingency and contract recruiting for software development firms located in Los Angeles/Orange County and the "Silicon Valley" areas of California. Conducted all phases of employee placement including Classified Advertising, screening, interviewing, salary negotiations, and collections.

• 

  Emerson Brooks and Assoc

  • Technical Recruiter

    • Jan 1989 - Jan 1991

    Initially provided contingency search services for "high-tech" clients located in LA/Orange County areas of Southern California. Responsible for all stages of placements including rate negotiations, candidate selection, interview prep & scheduling, salary negotiations, and collections. Selected to expand the company's business in to the "Silicon Valley" region of CA from Los Angeles working independently. Quickly grew the database of active clients, from zero to over 300, in less than a year. Consistently generated high revenues.

• 

  United States Marine Corps

  • Aviation Ordnance technician

    • Jan 1979 - Jan 1989

    Served both ashore and afloat as an Aviation Ordnance Technician, providing weapons systems support on a broad range of combat aircraft. Trained and certified in conventional weapons operations, Nuclear Biological and Chemical (NBC) defense, and Forward Area Tactical Operations. Developed and implemented safety and repetitive training plans. Acting as Squadron Ordnance Officer, was responsible for all evolutions involving airborne weapons/weapons systems. Consistently assumed positions of increased responsibility. Achieved rank of Staff Sergeant (E6) in less than seven years.