Experience

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  Pinnacle Hotel Management

  • United States
  • Hospitality
  • 1 - 100 Employee

  • President

    • Feb 2020 - Present

  • Vice President of Operations

    • Jul 2015 - Present

  • Regional Director of Operations

    • May 2014 - Present

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  Interstate Hotels and Resorts

  • La Torretta Lake Resort and Spa, Sheraton Fisherman's Wharf, Streamsong Resort

  • Managing Director/General Manager

    • Jan 2013 - May 2014
    • La Torretta Lake Resort and Spa, Sheraton Fisherman's Wharf, Streamsong Resort

    Managing Director/General Manager assignments as needed by IHR.

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  Loews Don CeSar Hotel

  • Managing Director

    • Jul 1999 - May 2012

    Directed all aspects of the operations of the hotel generating $45M in annual revenues. Managed a $10M renovation of rooms, meeting space, restaurant and public space, which improved Star report and customer satisfaction results in 2011.Earned the “General Manager of the Year” award in 2009 and company “Hotel of the Year” award in 2002 and 2006 through the efforts of a qualified and committed executive team.Introduced plans to develop an $11M spa concept allowing the resort to expand market potential in the social, leisure and group segments. Established employee training and customer skills improvement programs resulting in maintaining a “Top 3” position in the company employee opinion surveys from 2003-2011.Initiated a repositioning plan for fine dining restaurant, which received the Gayot.com award for one of the “Top 10 Seafood Restaurants in America” in 2010.Exceeded budgeted revenue and profit forecasts eight years in a row and met budgeted profit requirements in 2011.Elevated property from 3 to 4 Star rating through orchestrating a $24M architectural and strategic business plan in 2001.

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  Sheraton Biscayne Bay Hotel

  • General Manager

    • Sep 1995 - Jul 1999

    General Manager: of a 600 room Interstate Hotels and Resorts property Charged with developing, initiating and launching plans to revamp physical plant to position property with improved competitive status. Developed $12M renovation plan for the property, which resulted in hotel profits exceeding goal by 2M+ dollars in the two years following completion. Implemented a guest satisfaction improvement plan resulting in company wide award for “Best Turnaround in Customer Satisfaction”. Received the “Hotel of the Year” award for exceeding goals and objectives.

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  Don CeSar Resort and Spa

  • Director of Operations

    • Mar 1994 - Aug 1995

    for a 347 room Interstate Hotels and Resorts property Managed the rooms operations including housekeeping, front office, security, concierge and the spa and beach club.Maintained hotel operations to company and guest satisfaction levels during a $12M renovation project. Promoted to General Manager within the year based on exceeding performance expectations. Work Experience prior to 1994

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  Interstate Hotels and Resorts

  • Corporate Director

    • Jun 1989 - Mar 1994

    for 16 regional properties Handled all aspects of manpower planning, revenue management, public relations and advertising Launched a highly successful “Sales Rally” concept in the region that motivates, stabilizes and recognizes sales teams, which was then rolled out on a company wide basis. Restructured regional sales force leading to surpassing revenue budget by $6M.Participated in the business development process/sales and marketing area leading to expansion of managed hotels.