Experience

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  Relias

  • Regional Account Executive - Acute Care
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  Relias

  • Senior Enterprise Client Success Manager

    • Apr 2017 - Present

    Previously worked at Advanced Practice Strategies (APS). Acquired by Relias Learning in 2017.Manage an account portfolio of $4.7M ARR.Directly accountable for managing enterprise clients throughout their lifecycle.Maintain a renewal rate of 100% across client base dating back to 2017.Partner cros...

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  Advanced Practice Strategies (APS)

  • United States
  • E-learning
  • 1 - 100 Employee

  • Manager, Client Services

    • Jan 2014 - Apr 2017

  • Client Specialist

    • Jan 2012 - Jan 2014

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  AllOne Health Resources

  • Recruiter (Contract)

    • Aug 2011 - Dec 2011

    Led the full cycle recruitment for the company's major business line: local and national healthcare positions.Created job postings, sourced candidates, pre-screened applicants, led interviews and helped select new hires.

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  Natural Standard

  • Member Services Manager

    • Sep 2008 - Mar 2009

    Maintained and managed accounts for a diverse group of clients in the US and abroad.Scheduled presentations to display features and benefits of product and present upsell opportunities.Developed and established rapport while developing strong relationships with C-level executives and decision mak...

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  Boston Networking Group

  • Administrative Division-Consultant

    • Apr 2008 - Aug 2008

    Built a pipeline of quality candidates through networking, cold calling, job boards and referrals.Provided consultative approach to both clients and candidates in their searches for quality candidates and job opportunities respectively.Attended conferences, networking events and joined a networki...

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  Bose Corporation

  • United States
  • Computers and Electronics Manufacturing
  • 700 & Above Employee

  • Account Specialist III

    • Aug 2003 - Jan 2007

    Supported region within division with highest team sales to quota in FY05 with sales of $4.2 million.Achieved Pinnacle Award in FY06 with highest team sales to quota of $4.5 million.Supported Direct National Sales for the division with sales of $10.8 million in FY06.Mentored, coached and developed new team members on sales support systems and procedures.Proactively created comprehensive training guide for new hires.Collected actively on accounts and consistently kept accounts current through customer relationship management, frequent credit review and proactive collection initiatives.Selected to 12-person team in order to determine credit card processor for Bose Corporation in FY06.

  • Customer Focused Development Team-Collection Specialist

    • Oct 2000 - Aug 2003

    Identified by previous manager to develop and implement new collections program for failed business unit.Collected an average of $55K per month through outbound calls and mailing statements.

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  Bose Corporation

  • Customer Focused Development Team-Customer Focused Development Specialist

    • Nov 1995 - Jan 2000

    Answered incoming hi-fi, toll-free consumer calls and provide the necessary information as well as outbound follow-up to satisfy customer requests.Promoted Bose products to potential customers by answering questions of technical concerns or otherwise utilizing sales and customer service skills th...