Experience

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  E. W. Smith Insurance Agency

  • 23051 Gibraltar Road, Flat Rock, MI 48134

  • Insurance Agent

    • Oct 2015 - Present
    • 23051 Gibraltar Road, Flat Rock, MI 48134

    We specialize in personal and commercial lines throughout the state of Michigan. Unlike the captive agencies (AAA, State Farm, Allstate, Progressive, etc), we quote and write for multiple insurance companies giving you the best options for coverage and low premiums.We handle payments, claims, changes, and renewals here in any of our three offices located in Flat Rock, Wyandotte and Shelby Township without you calling a 1-800 # and going through automated systems.Do you own a business, big or small? Give us a chance to quote you with our multiple commercial lines companies.Personal Home, Auto, and Renter's insurance? Don't be fooled by million dollar marketing campaigns you see on TV and the internet, give me a call today to see if we can offer you a better option for a more affordable price.734-782-2720 Or email me at:[email protected]

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  BASF

  • Wyandotte, MI

  • Account Specialist

    • Oct 2012 - Oct 2015
    • Wyandotte, MI

    Core Responsibilites:Effectively and efficiently managing order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them; Executing Customer Non-Conformance process including investigation and reporting; Completing material availability inquiries and price discrepancy reporting; Performing concise and timely accounts receivables reconciliation; Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers; Providing consistent quality service and act as a liaison for customers and external service providers; Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination; Supporting training, trouble shooting and offering solutions to customers including the eCommerce order stream; Effectively managing more complex projects and time lines for Customer Care including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation; Participating in interviewing process, coordination of orientation and training for new hires, secondary trainer for new hires and mentoring of peers; Hub Quality Team Leader:Oversee team of 5 employees managing non-conformance issues responsible to the Customer Care Center in the Wyandotte office. Conducting root cause analysis for the non-conformances in accordance with the Six Sigma 8D processLead monthly meetings with management, reporting trend analysis, status and other pressing needsHub expert in Non-conformance management

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  EQ-The Environmental Quality Company

  • Belleville, MI

  • Facility Services Specialist

    • Mar 2011 - Nov 2012
    • Belleville, MI

    Providing support for Facility Operations, Customer Service Specialists, National Account Specialists, and the Sales force with facility specific issues; acting as a liaison between the customers and the facilities; Researching approval and operational concerns and questions; coordinating daily paperwork flow and managing day-to-day operational needs; assisting associates with the waste characterizations and related documentation in accordance with facility, state, and federal regulations; entering approval information and data into computer system and maintaining approval files; assisting other departments and divisions as directed by the Facility Services Manager; completing all other assignments made by management.

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  Masterchem Industries

  • Field Sales Representative and Trainer

    • Jan 2010 - Nov 2010

    Managing territory of 103 stores; servicing current customer base by initiating contacts with store representatives; checking inventory and displays; training and advising independent store representatives regarding effective merchandising, marketing, pricing and selling techniques; establishing and developing business relationships with potential customers; conducting district wide product knowledge training classes of 15+ associates; maintaining monthly expense reports; reporting weekly to regional manager via email; answering phone calls and solving problems on the fly from all stores in real-time, using Microsoft Office daily for sales reports

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  Hudson's Classic Grill and Bar

  • Server

    • Nov 2006 - Apr 2009

    Providing consistent and excellent customer service to a high-volume of patrons; problem solving on the fly; training more than 10 new employees, conveying regulations, directions and rules to trainees consistent with company policy; cleaning restaurant facilities; assisting managers with duties such as scheduling, marketing, and developing new menu ideas