Experience

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  Visual Data Media Services

  • London, England, United Kingdom

  • Media Supply Chain Manager

    • Apr 2024 - Present
    • London, England, United Kingdom

    Manage supply chain automation, working with both Business Systems and Operations to streamline the Digital Media Supply Chain for both colleagues and clients.o Revived the relationship between the company and a development supplier to improve the quality and frequency of software deliverieso Trained in-house and client users on the proprietary metadata management toolo Led the project to decommission an older management tool and migrate clients to the current toolo Gathered requirements and converted them into actionable development requirementso Created and maintained automated workflows to generate accurate and valid technical metadata documents accompanying packages sent to streaming serviceso Member of the core project team delivering a new Asset Management and Workflow system across UK & US office to increase productivity and reduce avoidable rejections from recipient companies and clients.

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  MEDIAGENIX

  • London, England, United Kingdom

  • Software Implementor

    • Oct 2020 - Sep 2021
    • London, England, United Kingdom

    Supported customers to make optimum use of broadcast management system WHATS’ON. As a change agent I promoted and supported the migration to the new system and facilitate the client’s change efforts.o Lead workshops and analysis meetingso Analysing client issues and raising them to development where necessary; tracking their progress and testing fixes prior to releaseo Adapting best-practice workflow within existing restrictions to bring benefits and reduce overheads

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  JAHOCKING Ltd

  • London, England, United Kingdom

  • Information Technology Consultant

    • May 2020 - Oct 2020
    • London, England, United Kingdom

    ○ Business analysis ○ Project management (Prince2 practitioner) ○ Software support ○ Client and stakeholder management ○ Technical documentation ○ Mentoring

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  The Walt Disney Company

  • Hammersmith

  • Business Analyst/Media Application Manager

    • Feb 2019 - Apr 2020
    • Hammersmith

    Managed business requirements from EMEA and LTAM users of Walt Disney International’s cinema scheduling application and other components of the theatrical management suite.○ Redefined the role to a higher technical level, reducing the administrative and support overhead on the development team and increasing development productivity○ Identified overlapping requirements across international teams, reducing unnecessary development○ Designed diagnostic tools to reduce turnaround time of regular time-critical issues

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  ANNOVA Systems GmbH

  • London, United Kingdom

  • Head Of Service Delivery - UK

    • Jul 2017 - Nov 2018
    • London, United Kingdom

    Directed a team of 3rd-line service engineers based at BBC Broadcasting House, focusing on the newsroom computer system OpenMedia.○ Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service○ Negotiated changes to agreed procedures, workflows and processes with the client project team and at board level○ Managed communication channels during system outages between the client and development headquarters in Germany○ Increased customer confidence by demonstrating expertise in resolving computer software issues in the live television sector

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  A+E Networks UK

  • London

  • Senior System Analyst

    • Mar 2015 - Jun 2017
    • London

    Provided subject matter expertise from both software and broadcasting industries, to ensure successful integration of a new broadcast management system.○ Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications whilst mitigating restrictions imposed by external stakeholders○ Determined priorities for system developments, maintenance and operations to ensure maximum efficiency○ Supported project managers in London and New York, and drove the project in periods of transition○ Created bespoke reports in the incoming system, reducing lead times and implementation costs

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  Pilat Media

  • Software Development
  • 1 - 100 Employee

  • Project Quality Lead

    • Dec 2012 - Feb 2015

    I led the software quality assurance effort for a major upgrade of IBMS Content and Sales (Integrated Broadcast Management System) at an Australian television station, including distribution rights and finance management.• Worked on site with the client to specify new interfaces and workflows • Writing and reviewing functional specifications and technical design documents as part of the agile development lifecycle• Defined acceptance criteria and performed on-site testing for new interfaces

  • Global ServiceDesk Manager

    • Sep 2004 - Nov 2012

    Established the customer service department for Pilat's enterprise-level 'Integrated Broadcast Management System', with a team of six analysts in three continents.○ Increased customer retention through excellent service and integrity○ Expanded the North American support structure by moving to New York as part of corporate push into the United States○ Scoped, designed and implemented the customer-facing issue tracking system

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  Pilat Media

  • QA Consultant

    • Sep 2002 - Jun 2004

    Testing both IBMS sub-systems with a combination of black box & regression testing.• Applied 15 years of broadcast television experience to testing IBMS Content.• Specified changes to the software• Acted as remote support for a project with a major client in Italy

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  ITV Digital (ONdigital, BDB)

  • Network Operations Supervisor

    • Sep 1998 - Dec 2001

    Member of the launch team mnaintaining the ITV Digital multiplex outputs and conditional access system 24/7.In 2001 I implemented the temporary transmission of ONsport1 from the ONdigital Transmission Control Room.

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  Freelance

  • Previous Experience

    • Jun 1987 - Aug 1998

    Work in the television industry as a Transmission Coordinator in London, Sydney, and Hong Kong. Employers included ITV Digital, British Sky Broadcasting, Star TV Hong Kong, Sky News Australia, ATN 7 Australia, and MTV Europe.