Experience

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  HAAS Hospitality Services

  • West Chester, PA

  • Founder

    • Sep 2013 - Present
    • West Chester, PA

    Consulting services provided:Asset Management, Financial Analysis, Brand Standard Adherence, Guest Satisfaction Analysis and Strategic Planning

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  Lookaway Golf Club

  • Buckingham, PA

  • General Manager

    • May 2014 - Jul 2021
    • Buckingham, PA

    Lookaway Golf Club is a private equity club in beautiful Bucks County. Golf Digest magazine has ranked Lookaway #19 in the Commonwealth of Pennsylvania. The Rees Jones course design provides an intimate and challenging golf experience. Our Golf Professionals and Golf Course Preservation Team provide leading edge support, vast golf knowledge and are dedicated toward making your visit memorable. Our Clubhouse Staff provides warm, friendly and personalized service capped off by an extrodinary culinary experience.

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  ARAMARK/The Villanova University Conference Center

  • General Manager

    • Nov 1998 - Sep 2013

    Managed the renovations, opening and overall operations of this 58 room, 19k sq ft conference center.• Successfully opened this renovated property and progressively grew sales by three fold over the 1st nine years of operation, developed and employed successful cost mitigation strategies to keep the center profitable during down economic times, Guest satisfaction scores are consistently above industry norm at 94% creating a competitive advantage• Doubled Occupancy between 2000 and 2006, maintained occupancy at 50% or better 2007 to date. RevPar rose 129% to $89.61 and Average Rates rose 3.5% to $144.21. Day Meetings covers rose 21k to 31k while Average Day Meeting Package Rates rose 10.9% to $88.68. Our Catering Business grew 24.2k covers to 28.7k covers and average Catering Check grew 91.7% to $49.68.• Responsible for all phases of the finance process beginning with business planning, financial statement generation/review, data analysis and strategic implementation. Developed annual property strategic plans by reviewing economic conditions, guest comments and projected growth opportunities. • Developed and implemented Employee Incentive Programs designed to improve all of our Associates focus and actions that positively affect the key metrics driving our business and enhancing our guest service culture.• Trip Advisor Guest Rating top 10% “Certificate of Excellence” 2013• Mainline Media News “Readers Choice Awards Best of the Main Line”- Best Hotel and Conference Center 2004 to 2013 and Best Wedding and Banquet Facility 2011 to 2013• Wedding Wire “Brides Choice Awards” 2010 and 2013• Successful Meetings "Readers Choice" 2005 and 2006 Pinnacle Award for top meeting locations, Taste & Tour of the Countryside “Best in Show Food Display” 2007, “Best Dessert” 2005• Main Line Chamber of Commerce Business Showcase Best in Show 2005International Association of Conference Centers Innovation Award for Meeting Breaks 2002

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  ARAMARK/The University of Delaware Conference Services

  • Resident District Manager/Consultant

    • May 1998 - Nov 1998

    Conducted a comprehensive analysis of the University’s Conference Services Department, completed and presented the Business Analysis, made recommendations to the university, obtained management agreement and implemented recommendations• Obtained operations financial data and developed P&L’s for the operation utilizing the Standard Chart of Accounts for Hotels• Developed a comprehensive Night Audit Process to capture/compile revenues from all locations and present a consolidated view of the operation• Analyzed and Evaluated financial results, made recommendations on Organizational structure, Staffing, Head Count, Product Offerings, Sales Activities and Capital Improvements

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  ARAMARK/The Steinberg Conference Center, The Wharton School, University of Penn.

  • Resident District Manager, General Manager, Assistant General Manager

    • May 1987 - May 1998

    Managed the opening and overall operations of this state of the art 103 room world class conference center.• Developed and delivered strategic plans, standard operating procedures, and quality service training programs. Maintained Guest Satisfaction Scores consistently above industry norm at 95%.• Composed and executed a Communication Plan to reach all levels of the organization on daily, weekly, monthly, quarterly and annual frequencies• Conducted on-going Coaching at all levels to improve engagement and support the communication plan• Participated in the development of Brand Standards• Acting Controller during entire tenure. Responsible for Developing Annual Budgets, Payroll, AP, AR, Cash Handling, Night Audit and Financial Reporting/Evaluation

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  The Delaware County Community College

  • Media, PA

  • Associate Professor Hotel and Restaurant Administration

    • 1988 - 1990
    • Media, PA

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  The Latham Hotel

  • Philadelphia, PA

  • Director of Food & Beverage

    • Jan 1986 - Dec 1986
    • Philadelphia, PA

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  The Westin Bellevue Stratford Hotel

  • Philadelphia, PA

  • Director of Restaurants, Director of Guest Services, Assistant Front Office Manager

    • 1981 - 1986
    • Philadelphia, PA