Experience

• 

  Visa

  • Director, Enterprise Learning Ethics & Compliance
• 

  Visa

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Director, College of Compliance, Visa University

    • Mar 2019 - Present

    Oversee Visa's global compliance training efforts as part of Visa's Learning and Development organization, Visa University. Design and implement world-class compliance training and align and collaborate with key policy and legal stakeholders. Manage and deliver completion analytics and reporting for global regulatory needs and ensure successful audit reviews for compliance training. Drive business success through the creation and support of a highly ethical culture using meaningful and thoughtful tools for employees and managers. Leverage latest techniques and methodologies to create a culture of integrity. See less

  • Director of Training and Communications - Global Legal and Compliance

    • Mar 2018 - Mar 2019

    Oversee Visa's global compliance training and communications efforts. Design and implement world-class compliance training and align and collaborate with key policy and legal stakeholders. Manage and deliver completion analytics and reporting for global regulatory needs and ensure successful audit reviews for compliance training. Drive business success through the creation and support of a highly ethical culture using meaningful and thoughtful tools for employees and managers. Leverage latest techniques and methodologies to create a culture of integrity.

• 

  Dassault Systèmes

  • San Francisco Bay Area

  • Director, Education and Knowledge Transfer

    • May 2015 - Sep 2017
    • San Francisco Bay Area

    Scale and align the training organization to address the changing market and business needs by revamping and re-prioritizing the business model, pricing, and delivery of the training offerings for over 16 products. Accelerate and ensure successful user knowledge and adoption across our employee t...

• 

  EFI

  • United States
  • Printing Services
  • 700 & Above Employee

  • Director, Worldwide Educational Services

    • Mar 2015 - May 2015

    Bringing strategic focus to the worldwide education services programs and initiatives within the Fiery business unit as well as building educational efforts within the entire EFI organization.• Promoted to a newly created leadership position• Immediately recruited to BIOIVA

  • Sr. Manager, Worldwide Educational Services

    • Jan 2007 - Mar 2015

    As manager of the Worldwide Educational Services team, I embrace change and have implemented several key blended learning initiatives to get target audiences the knowledge they need in the format they want. This has included a major shift towards mobile, video and localized content, while also maintaining more traditional learning modalities. Cross-functional teamwork and informed decision making has allowed me to successfully implement new training and educational initiatives that add high value to customers, while at the same time provide measurable, strategic value to my organization. My duties in this position include:• Analyze, define and develop the global educational services strategy and roadmap.• Lead strategic alignment of training initiatives for 4-6 annual product launches with measurable results.• Manage and develop WW Educational Services budget of $1.0M• Successful management of a scalable, strategic organization touching 20,000+ learners, and over 5000 new learners annually• Strategically manage trainers, curriculum/content developers & contractors to create multi-BU deliverables for sales, technical and service/support• Comprehensive knowledge/experience with LMS and mobile learning strategies.• Project management and direct development of learning initiatives.• Creation of a two-tier certification program resulting in over a 20% reduction in service/support calls while creating incremental revenue of over $250,000/year• Implementation and management of a training e-commerce platform.• Drive localized, regional training initiatives utilizing the most appropriate delivery method.• Increase product awareness through development of measurable, interactive training tools.• Partner with business partners and company leadership on opportunities for learning and development via training across the organization. • Monitor and apply industry trends to keep current.• Skills development planning for team members

  • Sr. Trainer

    • 2005 - 2007

    The EFI Educational Services group is aligned with the Fiery Marketing Department and focused on Partner, channel, internal and end-user training and education. We look at Educational Services to be as much a marketing opportunity as it is a training and education endeavor. I leveraged my field and tribal knowledge to: • Be an expert trainer and deliver world-class training• Develop and design training material and content for classroom and online training• Create content and delivered technical and sales-based product training • Work with cross-fuctional teams and subject matter experts to ensure accurate material development• Conducted remote-based training and webinars to support worldwide channel and enduser audiences• Plan and delivered internal boot camps and summits for our field technical and sales teams• Deliver several contractual product launch trainings with over 16 partners worldwide every year• Executed incremental paid-for training generating over $200,000 annually • Create and managed course evaluations and progress reports to ensure continual improvement and learner development• Assist with internal HR development programs and training events

  • Sr. Technical Sales Specialist

    • Jan 2003 - Jan 2005

    My responsibilities as a Technical Sales Specialist were focused on combining digital print processes with traditional offset printing workflows. At the time, this was a fairly new aspect to the printing industry, and our legacy customer base needed to know how to implement digital into their workflow and business intelligence. Primary responsibilities included:· Working with EFI MIS sales to define customer needs· Educate EFI MIS customers on how to add digital print solutions to their analog or hybrid workflows· Help scope time and cost estimates as part of RFP/RFQ process for EFI MIS solutions· Perform site requirement and analysis reporting for new technology implementation· Work with EFI MIS staff for successful on-site implementation of integrated print solutions· Work with EFI MIS service and support staff to resolve customer issues· Work with EFI marketing as a subject matter expert for digital printing solutions

  • Product Marketing Manager

    • Jan 2000 - Dec 2003

    • Develop Splash product positioning and messaging for market differentiation• Create and communicate the value proposition of the Splash feature set to the sales team and develop the sales tools to support the indirect selling process with Xerox• Plan and successfully execute three product launches of new Splash versions and platforms to both the market, Xerox wordlwide sales and internal teams• Be the expert on our customer and our competition - develop buying criteria; • Be the expert on our competition and develop sales tools, messaging and samples to crush them!• Develop the strategy and manage the marketing programs that drive demand for the Splash product line

• 

  Splash Technology

  • WW GA Manager

    • Jul 1995 - Dec 1999

    Developed key customer and channel relationships worldwide in the Graphic Arts market space. Worked with OEMs to develop marketing programs to increase attach rates in Graphic Arts verticals, and drove key marketing initiatives to improve competitive positioning of the Splash offering in the Gra...

• 

  KP Corporation

  • Digital and Print Sales

    • Mar 1993 - Jun 1995

    Migrated and grew customer base from the closure of a recent employer (Balzer Shopes), while expanding knowledge and customer base for digital printing - KP was one of the first install locations for the Indigo digital press. Helped develop digital printing best practices and customer education ...

• 

  Balzer Shopes

  • Technical Sales

    • Jul 1990 - Mar 1993

    Was the primary liason between conventional offset print and prepress sales and the emerging digital customer base in using printing and prepress services. Developed hybrid workflows for first-ever Scitex Visionary/Quark input to proprietary high-end prepress systems. Sold digital to offset pres...