Experience

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  John Grondin

  • Kansas

  • Seeking new opportunity

    • Jan 2016 - Present
    • Kansas

    Seeking new non seasonal position

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  AT&T

  • Kansas City, KS

  • Premises Technician

    • Mar 2016 - Present
    • Kansas City, KS

     Install and configure Network gateways, routers and switches Create Ethernet and Fiber cabling to meet the customer’s specific configuration Remediate technical problems and performance issues Coordinate and control needed resources (inventory control) Work with union and non-union members...

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  H&R Block

  • Kansas City, Missouri Area

  • Technical Support Agent

    • Oct 2015 - Mar 2016
    • Kansas City, Missouri Area

     Provide technical solutions to company and franchise clients Identify root cause of customer issues and problems Resolve issues in the most expeditious manner Annotate solutions, technical references and close of incidents

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  Sprint

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Backup and Recovery Senior Manager

    • 2010 - 2014

    Managed and directed a team of System Administrators. Supported I.T. Data Centers. Ensured compliance with corporate standards. Monitored systems and metrics to ensure backups were successful.Prevented unnecessary consumption of resources and litigation events.✔Successfully migrated 4,000 clients of various applications and operating systems from outdated system/storage/tape environments to a newer appliance based backup solution that resulted in improved efficiency and reduced backup and restoration time for customers. ✔Decommissioned 30 Master and 43 Media servers, 6 Virtual Storage media libraries, and 3 large enterprise class tape media libraries including 153 tape drives resulting in $2M+ in savings. ✔Developed and supported staff members of satellite teams located in other states; achieved high employee satisfaction while increasing system backup per support person by 400%.

  • Storage and Backup & Recovery Operations Manager

    • 2004 - 2010

    Managed and led a team of 25 System Administrators. Measured success and identified opportunities for improvement. Ensured compliance with data retention policies and rapid response to potential litigation situations.✔Raised backup success standards from 95% (best in practice) to over 98.5% for over 3000 systems. ✔Maintained a 100% success rate regarding the protections and disposal of expired data. ►Staging, Project coordination, Backup and Recovery and Tools Team Manager Reduced delivery time and ensured compliance with build standards. Increased efficiency by developing and implementing automation tools. Established the project coordination team.

  • Staging, Project Coordination and Backup and Recovery Operations Teams Manager

    • 2001 - 2004

    Developed and Managed the Staging Team for the implementation and delivery of systems built to the OS level required as by the various business units. Established the Project Coordination and Tools teams while taking ownership of the Backup and Recovery Operations group within IT.

  • Situation Manager

    • 1999 - 2001

    Led and developed the Situation Management team while identifying and quickly collapsing high severity critical issues to maximize system and application availability within the IT organization. Interviewed and hired individuals to meet the needs of the team and align with business organizational needs. Initiated processes and procedures to ensure repeatable steps were in place to minimize outage time while proactively engaging in strategic planning to identify potential issues caused by rapid growth.

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  Intergraph

  • Olathe, KS

  • Senior Field Engineer/Supervisor/Branch and District Manager

    • 1989 - 1999
    • Olathe, KS

    Managed $8.3 million in revenue-generating contracts for a district of 9 States, including South Dakota, Colorado, Kansas, Nebraska, Oklahoma, Wyoming, Iowa, Missouri, and Arkansas. During this time I led and program managed some large installations such as a 8,500 system implementation at Colo...

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  Data General

  • Pittsburgh, PA

  • Regional Operation Specialist/Branch Manager/Tech Support/Senior Field Engineer

    • 1987 - 1989
    • Pittsburgh, PA

    Description: ►Regional Operations SpecialistManaged over 1000 service calls monthly. Collected and analyzed technical operations data for 7 Branch Offices. Implemented and tracked Area and Corporate technical programs. Identified training needs and established training schedules.Advised Region an...

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  U.S. AIR FORCE

  • Offutt AFB, Omaha, NE

  • FIELD ENGINEER TECHNICIAN

    • 1972 - 1977
    • Offutt AFB, Omaha, NE

    Serviced and maintained various types of computer equipment including IBM Mainframe, Computer Science, Data General, Hazeltine, Versetec, Astroset, Conrac and Philco Ford to the component levelInternet URL: www.usaf.com