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Bio

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John Gray is a seasoned hospitality professional with extensive experience in hotel management, revenue analysis, and IT support. He has held various roles in the industry, including ICT Business Analyst, Project Manager, and General Manager. John has worked with prominent companies such as Grand Hyatt Hong Kong and Vue de monde, and has a strong background in training and development.

Experience

  • Trader House Restaurants
    • Melbourne, Victoria, Australia
    • ICT Business Analyst
      • Feb 2020 - Present
      • Melbourne, Victoria, Australia

      Analyse current business practices within the group and identify areas for integration and modernization.Provide support and training for current and incoming staff, relating to all in-house and outsourced ICT systems and services.

  • Hodfords.com Ltd
    • Hong Kong Island
    • Project Manager
      • Nov 2016 - Feb 2020
      • Hong Kong Island

      IT Support, web and app development, system design and integration for a variety of industries in the Hong Kong SAR.

  • Greencliff Sydney
    • Sydney, Australia
    • ICT Business Analyst
      • Sep 2015 - Nov 2016
      • Sydney, Australia

      ICT Business Analyst, supporting a heritage protected street conversion containing a number of bars and restaurants in Sydney's Chippendale district.

  • Vue de monde
    • Melbourne, Australia
    • ICT Business Analyst
      • Dec 2011 - Sep 2015
      • Melbourne, Australia

      Managing the IT systems, (operations and integration), at the Vue de monde group.

    • Senior Consultant
      • Jul 2010 - Nov 2011

      Independant IT consultant, specialising in designing and implementing IT infrastructure and support for hotels, restaurants and the hospitality industry.

  • JIA Boutique Hotels
    • Hong Kong, Singapore, Shanghai
    • IS & Development Manager
      • Jun 2006 - Jul 2010
      • Hong Kong, Singapore, Shanghai

      Regional IT support for a boutique hotel and restaurant group. Included sourcing, evaluating and selecting vendors and overseeing IT projects.

    • General Manager
      • Sep 2008 - Dec 2008

      Acting General Manager for an award winning boutique hotel, during the transition period between permanent GM's.As a member of the corporate team I was positioned in Shanghai to handle the day to day operations and re-structuring of this property.

  • Grand Hyatt Hong Kong
    • Hong Kong, Hong Kong SAR
    • Assistant Manager Information Systems
      • Mar 2000 - Apr 2006
      • Hong Kong, Hong Kong SAR

      Responsible for maintaining and supporting all IT infrastructure, hardware and software of a 5-star 550 room hotel in Hong Kong. This included on-site servers, cloud-based systems, networking (hardware and software), staff computers and laptops, point-of-sales systems, line printers and all related customer hardware and software.

  • Welkin Systems Limited
    • Hong Kong, Hong Kong SAR
    • Senior Instructor
      • Jan 1998 - Mar 2000
      • Hong Kong, Hong Kong SAR

      As Senior Instructor I wrote, evaluated and conducted training courses on the use of various software systems, including web development, computer databases and office suites.

  • BAE Systems
    • Khamis Mushayt, Saudi Arabia
    • Training Supervisor
      • Mar 1990 - Nov 1997
      • Khamis Mushayt, Saudi Arabia

      Engaged in training Royal Saudi Air Force engineers in the use of aeronautical and engineering systems as part of the Al-Yamamah project. Based in Khamis Mushayt (in the Asir region of Saudi Arabia, near the Yemen border).

    • Aircraft Technician
      • Apr 1980 - Nov 1989

      Working as an engineering supervisor on various aircraft types, including: BAe Lightning, F4 Phantom, Jaguar, Tornado, Nimrod and Harrier. I was responsible for supervising engineers and maintaining aircraft and their supporting equipment.

Education

  • 1980 - 1981
    No. 2 School of TT

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Industry Focus. “Hospitality”

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