Experience

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  Chick-fil-A Corporate

  • Atlanta, Georgia, United States

  • Lead Engineer - Production Design

    • Oct 2019 - Present
    • Atlanta, Georgia, United States

    Leading strategic program to develop the next generation of operational management capabilities that will enable Chick-fil-A to continue to grow, thrive and extend our competitive edge in the industry.

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  TRC Staffing Services, Inc.

  • Atlanta, Georgia, United States

  • Principal Consultant - Production Design

    • Aug 2008 - Oct 2019
    • Atlanta, Georgia, United States

    As an Independent Consultant to the Chick-fil-A Production Design group, I invented the production management system and interactive timer systems for batch control of hot chicken used in all Chick-fil-A restaurant kitchens nation-wide. Initiated Chick-fil-A effort to apply emerging AI/ML/Sensory technologies to improve kitchen operations.

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  Reflexis Systems, Inc.

  • Kennesaw, Georgia, United States

  • Senior Sales Engineer

    • Jul 2005 - Mar 2008
    • Kennesaw, Georgia, United States

    As Senior Sales Engineer provided solution design consulting to internal sales force and to retail industry clients including Home Depot, Hasbro, and PetSmart in support of the company’s mobile task management solutions.

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  Independent Consultant

  • Atlanta, Georgia, United States

  • Information Technology Consultant

    • Jul 2004 - Jul 2005
    • Atlanta, Georgia, United States

    Provided management consulting to Chick-fil-A to evaluate the use of mobile devices to capture facilities and operational information for corporate decision making.

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  Delta Air Lines

  • Atlanta, Georgia, United States

  • Director - Delta Technology

    • Feb 1996 - Jun 2004
    • Atlanta, Georgia, United States

    Led the company’s largest software development group (100+ IT professionals) supporting Delta Air Lines’ Ticketing, Passenger Reservation, Flight Scheduling, and Airport Operations. Provided strong leadership during a period of instability ensuring stable on-going systems operations and delivering game-changing innovations driving improvements in customer service, airlines profitability, and market share. Innovations included: development of Delta Airlines' “Electronic Ticketing” eliminating reliance on paper tickets; improved capabilities to reset international fares driving increase in revenue and profitability; and first use of boarding card readers at departure gates.

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  American Airlines

  • Dallas-Fort Worth Metroplex

  • Principal - Sabre Decision Technologies

    • Jun 1989 - Feb 1996
    • Dallas-Fort Worth Metroplex

    As IT Principal consulted with the Airline Reservations Group and invented the airline industry’s only comprehensive performance management system used to manage the daily productivity of 7000+ telephone reservations sales agents in 5 regional call centers. Invented a solution which, for the first time ever, provided airline management a daily report of booked, ticketed, and flown revenue.

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  LSG Sky Chefs

  • Germany
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Manager - Operations & Marketing Services

    • Jan 1981 - Jun 1989

    Led a team of 6 analysts developing and managing solutions supporting Airline Catering Operations. Invented a system to manage catering equipment assets worldwide for American Airlines, Designed and managed a comprehensive operations planning and execution system used by personnel in 36 flight catering centers to manage supply chain, material management, labor scheduling, food production, assembly and delivery of food, beverages and equipment on 50,000+ daily flights for over 40+ airlines.

  • Senior Pricing Analyst

    • Nov 1978 - Jan 1981

    Developed a new pricing model for American Airlines, the company’s largest airline client. Developed pricing proposals for prospective new airline accounts.

  • Airport Field Supervisor

    • Nov 1976 - Nov 1978

    Supervised Teamster union personnel delivering airline catering services to American Airlines flights at LaGuardia Airport in New York. Provided strong leadership to ensure services were delivered on time to over 90 flights daily, many of which were on the ground for only 25 minutes in spite of union strikes and job actions, bad weather, and aging equipment & facilities.

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  McDonald's

  • Tallahassee, Florida, United States

  • Assistant Manager

    • Nov 1974 - Jun 1976
    • Tallahassee, Florida, United States

    Managed store operations to company standards to ensure high levels of customer service and food services. Familiar with McDonalds' operating procedures and standards. Supervised Restaurant personnel. Managed cash registers and bank deposits.

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  McDonald's

  • Wantagh, New York, United States

  • Restaurant Crew Member

    • Aug 1973 - Aug 1974
    • Wantagh, New York, United States

    Managed Production of Hot Food. Managed inventory deliveries.

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  New York Daily News

  • Brooklyn, New York, United States

  • Truck Driver

    • Jun 1973 - Feb 1974
    • Brooklyn, New York, United States

    Delivered New York Daily News newspapers from the Brooklyn, New York printing plant to retail outlets in Brooklyn & Queens, New York.

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  Sid Harvey Supply

  • Garden City Park, New York, United States

  • Stock Clerk & Forklift Operator

    • Sep 1972 - Jul 1973
    • Garden City Park, New York, United States

    Executed order fulfillment tasks in a warehouse operation. As a trusted employee, I was assigned to manage the high-cost inventory section and eliminated product losses due to theft.

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  Carrols Corporation

  • Wantagh, New York, United States

  • Restaurant Crew Member

    • Jan 1972 - Jun 1972
    • Wantagh, New York, United States

    Performed cooking and food preparation services.

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  Durite Services

  • Wantagh, New York, United States

  • Maintenance Worker

    • Sep 1971 - Dec 1971
    • Wantagh, New York, United States

    Performed building renovation and demolition tasks for industrial clients.

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  Paradox Lake Inn & Campsite

  • Paradox, New York, United States

  • Maintenance Specialist

    • Jun 1968 - Aug 1971
    • Paradox, New York, United States

    Performed customer service, general maintenance, cleaning, trash removal, and lifeguard services for seasonal family business.

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  Phillips Food Service

  • Long Beach, New York, United States

  • Restaurant Worker

    • Jun 1967 - Aug 1967
    • Long Beach, New York, United States

    Performed cooking, customer services, and general operations tasks for fast food operations located under the boardwalk in Long Beach NY.