Experience

• 

  UCLA Recreation

  • High School and Custom Programs Coordinator

    • Jun 2019 - Present

• 

  Apple

  • Santa Monica, California

  • Manager

    • Oct 2010 - Jul 2018
    • Santa Monica, California

    Supported and supervised the daily operations of largest Apple store in region, including employee and customer relations. • Managed, implemented and audited operations systems, maintianed 99% accuracy for inventory, scheduling and payroll for 200+ employees• Administered employee training and development, produced the highest promotion rate last year• Performed In-store Human Resource support • Accountable for implementing, maintaining and communicating merchandising and visual standards• Resolved customer service issues through active listening and problem solving• Managed the Genius Bar and Sales floor ensuring efficiency • Troubleshot and resolved mobile device issues for customers

• 

  Frenkel & Co., Inc.

  • Claim Account Executive

    • Nov 2002 - Nov 2008

    Monitored and resolved property and casulty claims to help minimize damage to the client’s buiness. • Analyzed and resolved coverage issues• Developed procedural manual for Claims department and implemented new computer system• Facilitated contact with clients, carriers and TPAs ensuring efficiency and compliance with procedures• Created and presented claim reviews to clients• Reported and monitored all casualty claims for clientele• Coordinated with management teams to develop strategic plans to increase productivity across departments

• 

  Progressive Insurance

  • Senior Claims Representative

    • 2000 - 2002

    Managed incoming loss calls from customers, investigated proactively for prompt resolution• Ascertained proper exposures in compliance with company policies and set reserves• Empowered and educated customer on the claims process• Estimated damages to vehicles, both related and unrelated• Resolved all losses efficiently and accurately