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I'm John Duffy, based in Mesa, Arizona. With a Bachelor of Science in Computer Science and Mathematics from University College Cork, I have over 15 years of experience in project and program management, primarily in the financial services sector. I previously directed projects at First Data Corporation, where I developed the Merchant Analysis Support System, generating significant revenue. I co-owned a pet supply store for over a decade, honing my business analysis and customer service skills. Currently, I work as an Associate at Amazon, focusing on fulfillment operations. I'm proficient in various programming languages and tools, including COBOL, SAS, and MS Access, and I excel in change management and cross-functional team leadership. Additionally, I'm passionate about fostering strong relationships within teams to drive successful project outcomes.

Experience

  • Amazon Business
    • Phoenix, Arizona, United States
    • Associate
      • Oct 2022 - Present
      • Phoenix, Arizona, United States

      Fulfillment center worker. Scanning packages and transferring to containers. This is a seasonal work camping job through Amazon Camperforce.

    • Co Owner
      • Sep 2010 - Sep 2020

      My wife and I created a Pet Supply store in 2004. We owned it for 14+ years. Managed a staff of 10 employees. Natural food and treats, leashes, collars, toys, etc.Great business experience, using Quickbooks, Point of Sale (Lightspeed), creating invoices and managing day to day operations.Increased revenue year over year while reducing costs.Fun puppy play times also brought in more customers. We love puppies!Remotely worked to complete payroll, inventory, purchase orders and taxes.

    • Director/Project Manager
      • Mar 1995 - Sep 2010

      Project Manager and Inventor of Merchant Analysis Support System (MASS). Received a Patent for inventing the MASS app. The MASS application provides a monthly snapshot of selected merchant portfolios processing on three First Data platforms: North, South and Omaha. Executed mainframe job streams and multiple small-platform streams to create custom database systems transmitted to 100+ external clients. The process employed Connect Direct, FTP, Messageway and other transfer protocols, maintenance of COBOL, SAS, Visual Basic and MS Access modules, and high demand for quality control. This system produced direct revenue of $100,000 per month. Managed IT projects through the implementation phase. Hosted conference calls attended by senior management, data security, project management office and development groups. Mediated and resolved issues between stakeholder groups, set timeframes, defined scope, wrote requirements, and tracked implementation tasks. Employed CMM-compliant process.Developed computer programs to convert credit card processing data of client merchant entities within newly acquired portfolios. Employed various combinations of mainframe and small-platform languages and utilities in multiple conversion projects. Forged close working relationships with project managers and business analysts to ensure on-time implementation of error-free data. Seamlessly transitioned credit card processing capability resulting in millions of dollars of additional revenue.Developed Online and Batch programs for Supplementary Security Income (SSI) systems and gained government work experience.

    • Programmer/Analyst
      • Jan 1992 - Jan 1995

    • Programmer/Analyst
      • Jan 1987 - Jan 1992

Education

  • 1982 - 1985
    University College Cork, Cork, Ireland
    Bachelor of Science, Computer Science and Mathematics

Suggested Services

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Industry Focus. “Computer Software”

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