Experience

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  Sirius Support

  • United Kingdom

  • Customer Service Specialist

    • Sep 2021 - Aug 2022
    • United Kingdom

    • Make outbound customer calls to sell a membership.• Create, maintain and update database of customers with complete information and emails.

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  Crossover for Work

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Product Knowledge Curator

    • Dec 2019 - Jun 2020

  • Independent Contractor

    • Jan 2019 - Dec 2019

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  Tata Consultancy Services

  • Operations Manager

    • Jul 2018 - Dec 2018

• 

  TCS

  • System Administrator

    • Apr 2015 - Nov 2017

    Web TicketingBU Administrator TasksIdentity Creation

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  Tata Consultancy Services

  • NCR - National Capital Region, Philippines

  • Quality Assurance Lead

    • Apr 2015 - Nov 2017
    • NCR - National Capital Region, Philippines

• 

  CSC

  • Petaling Jaya, Selangor, Malaysia

  • Service desk

    • Dec 2012 - Dec 2014
    • Petaling Jaya, Selangor, Malaysia

    • Active Directory password reset and account modification• Prioritize and schedule incidents. Escalate incidents (when required) to the appropriate resolver groups. Adhere to the resolver group escalation process by collecting the required information and make sure it is updated on the ticket properly before the ticket is escalated.• Provide administrative rights for software modification.

• 

  Atos

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Continuous Improvement Specialist

    • May 2012 - Nov 2012

    • Conduct root cause analysis to determine metrics, troubleshoot manufacturing/business and assembly issues, material flow, project plans, production capacity, facility design and create process documentation.• Analyze data reports and provide summary reports to Change manager and CEO.

  • Remote Resolve Specialist

    • Sep 2010 - Nov 2012

    • Active Directory password reset and account modification• Develop and conduct compliance audits, program evaluations and reviews to drive results with the fortitude to ensure change is permanent.• Provide Remote session to support to clients escalated by level 1. • Managed an EUC based before whereas the standard operating environment is being administered by Client Architecture Team (CAT) with Public Key Infrastructure (PKI).

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  Araullo University

  • Bitas Cabanatuan City, Nueva Ecija, Philippines

  • IT Instructor

    • Jul 2009 - Mar 2010
    • Bitas Cabanatuan City, Nueva Ecija, Philippines

    • Taught concepts like Network Applications, Electronic Commerce and Web Services.• Responsible for designing IT courses like preparing syllabus and course requirements.• Handled the tasks of establishing the structure and content of discussion sections and grading policies.• Responsible for providing guidelines to students to help them complete course projects.• Presented various types of learning materials in the form of audio, books and visual trainings.• Performed other tasks as assigned.• Responsible for guiding students in creating websites and completing assigned projects• Developed and implemented programs to encourage student participation• Supervised others in the maintenance and enforcement of university policies• Facilitate student learning

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  ICT Group

  • Cabanatuan City, Nueva Ecija, Philippines

  • Technical Support Representative

    • Dec 2008 - Jun 2009
    • Cabanatuan City, Nueva Ecija, Philippines

    • Active Directory password reset and account modification• Assisted in the development of new policies and procedures.• Assisted in the training of new customer service representatives.• Assisted in taking escalation calls.