Experience

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  Sam's Club

  • United States

  • Baker/packager

    • Feb 2020 - Present
    • United States
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  Hilton Anatole

  • United States
  • Hospitality
  • 200 - 300 Employee

  • Food and Beverage Manager

    • Apr 2017 - Jul 2019

    Opportunity and privilege to be a part of a Food and Beverage division of this 1606 room convention hotel with over 400,000 sq. Ft. of meeting space. Responsible for the smooth operation of the 24 hour Counter offer restaurant, Terrace Cafe Restaurant and Gossip Bar.•Managing staff and providing feedback.•Responding to customer complaints.•Meeting and greeting customers and organizing table reservations.•Recruiting, training and organizing staff.•Taking responsibility for the business performance of the restaurant.•Analyzing and planning sales levels and profitability.•preparing reports at the end of the shift/week, including staff control, food control and sales.

  • Food and Beverage Assitant Manager

    • Feb 2015 - Mar 2017

    Assistant General Manager Room Service/Terrace Cafe Restaurant • Oversee staff duties, providing training, development and improvement recommendations.• Communicate with guests, addressing any inquiries, questions or concerns on service quality.• Manage inventory control and expediting of orders efficiently, maintaining weekly reports.• Provide highest standards of quality service.

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  Gaylord Entertainment Company

  • Grapevine, Texas

  • Assistant General Manager

    • Mar 2004 - Aug 2012
    • Grapevine, Texas

    Contributed to the successful planning and coordination of the resort grand opening.Served as Assistant GM for Old Hickory 5-star fine dining Steakhouse with $5.5M annual revenue.Assistant General Manager of Zeppole Coastal Italian Restaurant.Assistant General Manager Riverwalk Cafe Restaurant.

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  Tapatio Springs Resort and Country club

  • Boerne, Texas

  • Food Service Director

    • Jun 1993 - Oct 2003
    • Boerne, Texas

    *Managed daily operations of a fine-dining restaurant according to standards and policies.*Oversaw tableside service, club lounge, snack bar, and catering services.*Established priorities and objectives while coordinating multiple tasks successfully.*Ensured smooth operations in a venue generatin...

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  Hilton palacio Del Rio

  • San Antonio, Texas

  • Assistant Manager Stetson Steak house

    • Feb 1991 - Feb 1993
    • San Antonio, Texas

    • Managed the daily operations of a fine dining restaurant.• Monitored profit and loss statements, inventory, ordering and payroll accurately and efficiently.

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  Hilton Hotels Worldwide

  • Atlanta hilton

  • Assistant Manager

    • Feb 1989 - Feb 1991
    • Atlanta hilton

    Responsibilities included: The smooth operation of a 275 seat coffee shop along with the monitoring of daily payroll and controlling costs.Hiring, training of staff as well as ensuring that each and every guest enjoyed a consistent and memorable dining experience.