Bio
Experience
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Director Planning & Analysis
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Nov 1998 - Present
6 major areas of responsibility• (T) raffic – Scheduling for Call Center staff, 800# Management, Staff Planning, New Hires• (R) eporting – Operations performance statistics by agent, client, product, division• (A) nalytics – Productivity Reviews, Daily Member Retention statistics• (F) orecasting ...
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Controller
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Jun 1994 - Oct 1998
Controller for 3 divisions and $70mm revenue. Month end close, financial reviews, commissions, budgets, forecasts.Involved with all aspects of division operations from HR to Marketing to Call Center ops to Customer Service. Took over management of corporate Telecomm cost allocations after findi...
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First Data Corporation
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Omaha
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Accounting Manager
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Jan 1988 - Jun 1994
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Omaha
Cost Accounting liaison between corporate and divisions. Created cost accounting system for a vendor for billing to different divisions.Corporate Financial Analysis on various projects including HR benefit costsAccounting Manager on government contract bids. Responsible for all audits, proposal...
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Accountant
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1977 - 1988
Cost AccountingProgramming (RPG III)PurchasingContract Pricing
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Education
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2013 - 2015CALIFORNIA INTERCONTINENTAL UNIVERSITY
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1991 - 1994UNO
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1973 - 1977UNO
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