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John Atsalis profile image

John Atsalis

Service Manager at Jands Pty Ltd
Intro Book
Seasoned retail and sales management professional.
  • Claim this Profile
Location
Sydney, New South Wales, Australia, AU
Skills
  • Management
  • Team Leadership
  • Project Management
  • Negotiation
  • Account Management
  • Show all
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Bio

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John Atsalis is a seasoned management professional with extensive experience in retail, marketing, and sales. He has refined service operations, improved customer focus, and implemented process changes for Jands Pty Ltd and Olympus Australia and New Zealand. John holds a degree in Business Administration Management from Open Universities Australia and has certifications in managing remote teams, persuasive selling, and soft skills for sales professionals.

Credentials

  • Managing Remote Teams: Setting Expectations, Behaviors, and Habits
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Persuasive Selling
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Soft Skills for Sales Professionals
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Accessing the Hidden Job Market
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Executive Leadership
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Influencing Others
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Operational Excellence Foundations
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Building Self-Confidence
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Communicating in the Language of Leadership
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Creating Great First Impressions
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Find a Job in the Hidden Job Market
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Improving Your Thinking
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Making Quick Decisions
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Managing Virtual Teams
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Body Language for Leaders
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Dealing with Difficult People in Your Office
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Developing Assertive Leadership
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Digital Body Language
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Empathy at Work
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Leading in Crisis
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Managing Stress
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Proven Tips for Managing Your Time
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Sales Fundamentals
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Stop Stressing and Keep Moving Forward
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Transitioning from Manager to Leader
    LinkedIn
    Jul, 2020
    - Apr, 2026

Experience

  • Jands Pty Ltd
    • Mascot, New South Wales, Australia
    • Service Manager
      • May 2021 - Jun 2024
      • Mascot, New South Wales, Australia

      • Refined the service operations for Jands, including clearer and more transparent repair processes, • Improved customer focus and better communication methods. • Implemented process changes for Dead on Arrival (DOA)• Strategic planning initiatives which included workforce planning for the department.• Introducing a Sensitive Freight solution for the secure transport of expensive and fragile equipment.• Utilised monthly analytical reports, to facilitate collaborative improvements.

  • OLYMPUS AUSTRALIA and NEW ZEALAND
    • Australia
    • Medical Equipment Manufacturing
    • 300 - 400 Employee
    • Service and Support Manager
      • Apr 2017 - Sep 2020

      • Developed and implemented formalised training to enhance performance and customer support. • Achieving over 40% savings through the rollout of a new carrier and postal service. • Developed and implemented Check and Clean events for customers.• Project managed the launch of the new Perth Service Centre• Implemented 5S methodology into the Service Department, improving efficiency & safety.• Created the paid PRO Service Program for Professional and Enthusiastic Photographers.

    • Technical & Repair Manager
      • Apr 2007 - Aug 2017

      • Headed the restructuring of service operations, streamline processes and enhance overall efficiency.• Delivered training and support to internal Technicians and ANZ Authorised Service Centres.• Managed third-party logistics providers to ensure services were meeting contractual requirements. • Managed Reception area and developed a repair drop off section.• Established regular customer feedback and provided reports to Olympus Japan.• Utilised SAP for inventory control, ordering, parts distribution, and forecasting/planning.

Education

  • 2012 - 2012
    Open Universities Australia
    Business Administration Management, Business Administration and Management, General
  • 1983 - 1990
    TAFE
    Electronics Engineering Certificate
  • 1977 - 1984
    Belmore Boys High School
  • 2012 - 2012
    Open Universities Australia
    Employment Relations, Business Administration and Management, General
  • 2013 - 2013
    Open Universities Australia
    Intro to Marketing, Business Administration and Management, General
  • 2014 - 2014
    Open Universities Australia
    Business Statistics, Business Administration and Management, General
  • 2017 - 2017
    Open Universities Australia
    Business Law, Business Administration and Management, General
  • 2018 - 2018
    Open Universities Australia
    Accounting for Business, Business Administration and Management, General

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