Experience

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  SKB LOGISTICS Limited

  • Lagos, Lagos State, Nigeria

  • General Manager

    • Oct 2023 - Present
    • Lagos, Lagos State, Nigeria

    Duties:* Monitor and coordinates all export and import related transaction.* Formulation and Documentation of staff job description.* Formulate and set Key Performance Indicators for all staff.* Organize and coordinate process improvement meetings on a weekly basis.* Interface with major customers of the company to drive the vision and objectives of the mgt.* Create processes that will enhance seamless or operational efficiency * Recommend to management as the need arises areas that needs improvement as per our daily interactions with staff.* Monitor and coordinate the intra movement of goods to and from the various port terminals.* Supervise the processing of invoices to ensure timely receipts and payments.

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  Corniche Freight and Logistics LLC

  • Dubai Emirate, United Arab Emirates

  • Business Development Manager

    • Jan 2015 - Mar 2015
    • Dubai Emirate, United Arab Emirates

    Duties* Identify Sales opportunity and present Key features and benefits of our services effectively to acquire new businesses.* Set up appointment with Customers/ Clients and visit them for business presentation of our products and services.* Maintain data base of customers and ensure regular visit, follow up and updates.Present weekly sales progress report to management. Achievements:Increased Customer base and exceeded my sales target from $12,000 to over $15,000 which is about 25% in the first two months.

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  Corniche Freight and Logistics LLC, Dubai

  • United Arab Emirates

  • Business Development Manager

    • Jan 2015 - Mar 2015
    • United Arab Emirates

    Former Business Development Manager, Corniche Freight and Logistics LLC Dubai

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  Union Bank of Nigeria Plc

  • Nigeria
  • Banking
  • 700 & Above Employee

  • Quality Monitoring Manager

    • 2012 - 2014

    Position: Apapa Zonal Quality ManagerDuties: * Customer Satisfaction Index (CSI) measurement.* Service Level agreement Measurement (SLA)* Training staff on customer service etiquette and re-orienting them to work for the customers. * Provide regular competitors services intelligence report & Undertake regular customer service audit.* Resolve complaints promptly and satisfactorily, escalate serious cases to Voice of customer {VOC} Centre at the Head Office. * Carry out Mystery shoppers activities on branchesAchievements:* My team generated data on the Turnaround Time for ATM cards processing in Union bank. This lead to the reduction in the TAT from over a month to 5 working days maximum.* As Zonal Quality Manager for Apapa Zone, I ensured that Early Morning sessions (EMS) was held in 20 branches under my control at least once every month and issues on customer services, team work and proper functioning of work tools were discussed.

  • Business Analyst

    • 2010 - 2012

    Duties: * Team member, performance appraisal and quality audit project.* Set key performance indicators for various Units, departments and branches.* Undertake audit of key performance scorecards for functional areas, units and departments. * Prepare and update Standard Operating Procedures (SOPs) for handling tasks in branches and Head office Department.* Assessment of branches compliance to systems & procedures.* Collate data on process performance measurement and analyze data generated for appraisal purpose.Achievements:* Team member of Cognosteam that set Key Performance Indicator (KPI) for the the entire union bank units, branches and departments.* Lead the team that generated and analyzed the data for the measurement and appraisal of departments such as E-Business, Finance & Business Strategy, Inspection, Internal control, Risk, Credit Portfolio, General services and other for Cognos 8 appraisal tool.* Coordinated and supervised the reviewed credit process as was being adopted/implemented in Union bank

  • Quality Monitoring Officer

    • Feb 2009 - 2010

    *Daily visits to branches to ascertain and ensure that branch tools and equipment are in optimal working conditions* Issues resolution and escalation of serious ones to process owners and head office units.* Visitation to customers and customers place of business.* Measurement of CSI * Data measurement and generation for appraisal purposes* Customers service training

• 

  Union Bank of Nigeria Plc

  • Nigeria
  • Banking
  • 700 & Above Employee

  • Compliance Officer

    • 2007 - 2008

    * Ensure that cheque leaves meets the required standard and specifications. * Raising of demand note entries to branches and head office departments* Allocation of items to branches and head office & general administrative duties.

  • Customer Service Officer

    • 2006 - 2007

    * Payment of International Money Transfer and Sale of PTA/BTA Cash * Managers Cheques- Issuance/Repurchase/Payment * Opening of accounts, Block / unblock accounts and Reactivation of dormant accounts e.t.c* Funds transfer Responsible for issuance and modification of ATM cards * Transaction audit (Call-over of daily transactions)

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  AIICO INSURANCE PLC

  • Lagos

  • Marketing Executive

    • Feb 2004 - Mar 2006
    • Lagos

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  Onibu Ore Comprehensive High School

  • Agege Lagos

  • Senior Tutor

    • 2003 - 2006
    • Agege Lagos

    * Teaching / coaching of students* Career counseling