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John Moorehead
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Bio
Credentials
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CompTIA Security+
CompTIAJul, 2022- Apr, 2026 -
Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Feb, 2022- Apr, 2026 -
A+ Certification
CompTIA -
Cisco Certified Network Associate (CCNA)
Cisco -
Linux+ Certification
CompTIA -
Project+ Certification
CompTIA -
Security+ Certification
CompTIA
Experience
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Network Engineer III
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Mar 2023 - Present
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L3Harris Technologies
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Texas, United States
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Spec, Systems Engrg
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Oct 2021 - Mar 2023
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Texas, United States
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L-3 Technologies C3ISR
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Worldwide
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Field Service Engineer
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Sep 2018 - Mar 2023
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Worldwide
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L3 Communication Systems - West
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Dallas/Fort Worth Area
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Field Service Representative, U.S. Department of Defense
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May 2012 - Mar 2023
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Dallas/Fort Worth Area
Serving in a client-facing technical account management role supporting networking, IT, and communications infrastructure for the U.S. Department of Defense. Collaborate with technical, client, and business teams to manage technology service delivery, maintenance, and support operations across the U.S. and the globe. Coordinate implementation projects and network performance optimizations. Lead technical training and development.Highlights include:► On-board systems software integrations► Communications network hardware implementations► Communications systems system-level operational evaluations with 95% success rate
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Joint Interagency Task Force South
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Miami/Fort Lauderdale Area
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Advanced Technical Support Specialist / Communications Technician
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Jun 2010 - May 2012
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Miami/Fort Lauderdale Area
Provided advanced technical support for mission-critical systems and maintained network backbone (LAN/WAN) and radio communications for this multi-agency task force.► Built and managed relations with client stakeholders► Coordinated technical problem solving for network, hardware systems, software systems, and peripherals► Led security threat remediation to quarantine and cleanse systems from malicious threats
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CompuCom
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Dallas/Fort Worth Area
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Network Operations Technician
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Jan 2009 - Dec 2009
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Dallas/Fort Worth Area
Supported the network operations center (NOC) to supply uninterrupted network access. Monitored network performance and resolved network outages. Managed notifications and escalations. Collaborated with field technicians and other technical professionals.► Interfaced with customers through multiple communications formats► Earned a reputation for excellent customer support and responsive service
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Active Duty
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Jun 2006 - Jan 2009
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Grande Communications Networks LLC
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Dallas/Fort Worth Area
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Call Center Provisioning Technician
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May 2005 - May 2006
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Dallas/Fort Worth Area
Provisioned network communications equipment, including network infrastructure, telephony systems, and radio communications equipment. Performed moves, adds, and changes on telecom soft switches. Supported email servers, routers, switches, access points, and other network solutions.
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Fidelity Investments
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Dallas/Fort Worth Area
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Network Analyst
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May 1998 - May 2005
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Dallas/Fort Worth Area
Performed network monitoring and provided network support services in a 24x7 global NOC environment. Coordinated network testing, analysis, patches, and upgrades. Maintained data center infrastructure in conjunction with IT vendors.► Supported power, cooling, cabling, fiber, and disaster recovery► Served as the Primary Escalation Point (liaison and technical account manager) with key external customers► Helped to optimize the Cisco networking environment by configuring, testing, and installing new network infrastructure
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Education
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2021 - 2027Northcentral University
Doctor of Philosophy - PhD, Technology and Innovation Management, Cybersecurity Specialization -
2022 - 2026
National University
Doctor of Philosophy - PhD, Technology & Innovation Management – Cybersecurity, Secure Cloud Computing Specialization -
2023 - 2023
Purdue University Northwest
Digital Forenssics Certifcate Program, Digital Forenssics -
2022 - 2023
Texas McCombs School of Business
Post Graduate Program In Cloud Computing, Cloud Computing -
WGU Texas
Master's degree, Computer and Information Systems Security/Information Assurance -
Western Governors University
Master's degree, Information Security & Assurance -
WGU Texas
Bachelor of Science - BS, Information Technology/Security -
2024 -
Zero To Mastery Academy
Python -
Community College of the Air Force
Associate of Science - AS, Avionic & Electronic Systems Technology
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Industry Focus. “Computer and Network Security”
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