Experience

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  Contron IT

  • Centurion, Gauteng, South Africa

  • Information Technologist | IT Support Administrator at Pharma-Q (On-site Resource)

    • Apr 2022 - Present
    • Centurion, Gauteng, South Africa

    As an IT Support Administrator at Pharma-Q, a pharmaceutical manufacturing facility, I manage both on-site and off-site IT operations. My responsibilities include:Position Responsibilities:On-site and Off-site day-to-day duties include:• Administration of email accounts (Hosted Exchange 2013 & Microsoft Exchange 365);• Setup, configuration, and installation of Microsoft TEAMS user accounts;• Procurement of hardware and software through quote requests;• Active Directory user account setup, configuration and maintenance;• Installation, support, and maintenance of network, hardware and software;• Configuration and maintenance of Ubiquiti wireless access points;• Remote desktop support using various platforms;• Routine maintenance of Microsoft servers (2008, 2012, 2016, 2019);• Requisition creation on ERP system (SYSPRO);• Management of vendor hardware and software, including licensing, deliveries and support;• Monitoring and support ticket logging for 3rd party VoIP phone systems and access control systems;• Management of printers (Toshiba and Canon), including network configuration and monitoring;• Support and maintenance of secure printing solutions (Papercut);• Backup solution management using Synology NAS, including replication and data restore support;• Support for Microsoft Office Suite (Office 365, Office 2019, Office 2016);• Management of Hyper-V virtual machines (setup, configuration, maintenance);• Scheduling and coordination of on-site meetings with vendors, service providers and ISPs.

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  Podcast Connection

  • Podcast Agent: Researcher & Team Lead

    • Oct 2021 - Apr 2022

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  Wolfpac Trading

  • Centurion, Gauteng, South Africa

  • Information Technology And Services Consultant

    • Mar 2018 - Oct 2021
    • Centurion, Gauteng, South Africa

    As a self-employed consultant at Wolfpac Trading, I delved into various fields within the information technology space, including:• Conceptualization and consulting for blockchain platforms, focusing on ecosystem design, tokenomics and digital marketplace functions;• Research on Distributed Ledger Technologies (DLT), Smart Contracts, and Non-Fungible Tokens (NFTs);• Cryptocurrency trading, particularly on decentralized exchanges (DEX);• Concept development for Smart Farming through agricultural applications using ArcGIS and Esri;Responsibilities included:• Customer service associate• Business administration• Business conceptualization• Client sourcing• Project planningAt Wolfpac Trading, I honed my business acumen and pursued self-growth in specific areas of interest, both as a business owner and consultant. We believe in principles such as Interaction, Communication, Integration, and Execution as essential for success in a digitalized world. Throughout my tenure, I gained invaluable insights into the integration of technology and data in business operations, emphasizing the importance of full digitalization for competitiveness in the modern business landscape.

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  Sithabile Technology Services

  • Unit 8, Cambridge Commercial Park 22 Witkoppen Road

  • Support Engineer

    • Apr 2015 - Jul 2017
    • Unit 8, Cambridge Commercial Park 22 Witkoppen Road

    Responsibilities:• Provided first and second-tier support to customers, dealers, and ISPs, ensuring prompt resolution of technical issues;• Installed, configured & maintained server and satellite Vault hardware & software, including Microsoft Windows 7-10 and Server 2008, 2012 & 2016;• Conducted daily, weekly & monthly on-site and off-site backup Vault maintenance, managing Cloud- based Storage Vaults at Teraco Data Centre (Isando) & Satellite Vaults at customer premises, adhering to SLAs;• Installed and configured network hardware & software according to backup solution specifications & site assessment requirements;• Implemented, setup & configured backup & data migration software & hardware solutions such as Seagate/Carbonite EVault, CTera, DataCastle & DataGlobal Cloud;• Provided SLA-driven customer support, including installation, configuration, maintenance & day-to-day remote & on-site assistance on supported backup solutions;• Assisted with Disaster Recovery (DR) & Bare Metal Restores (BMR), Microsoft SQL and Exchange Database instance recovery & data restores;• Supported backup solution software across various environments including Microsoft Windows XP-2010, Server 2008-2016, Exchange 2010-2016, Sage Pastel Partner Payroll, MySQL/MS SQL, VMWare & Hyper-V;• Managed Active Directory, account creation, setup & configuration;• Acted as a liaison for business & after-hour international support, addressing customer queries & providing technical solutions.Key Achievements:Played a vital role in implementing, maintaining & supporting backup solution hardware & software for diverse clients including Investec, Altron - Bytes Technology Services & Altech (ATC), ELB Engineering, Trollope Mining, Fasken Martineau, Volvo & UD Trucks SA, Stillam CNC Programming Solutions, MCG Industries, LANlink, Moses Kotane Municipality, Verimark, Golfers Club, NETSURIT, Flight Centre and Addrienne Hersch Properties.

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  Contron IT

  • Kyalami Business Park, Kyalami, Midrand, Gauteng

  • IT Helpdesk & Field Technician

    • Sep 2013 - Mar 2015
    • Kyalami Business Park, Kyalami, Midrand, Gauteng

    Responsibilities:• Installed, configured, and maintained network infrastructure, hardware, and software;• Conducted on-site and off-site repairs for PC hardware and software issues;• Setup, configured, and managed PABX (VoIP) systems and ADSL routers;• Installed and configured Ubiquiti Access Point (AP) wireless networks;• Managed Active Directory, including setup and ongoing maintenance;• Installed, configured, and maintained Microsoft Exchange 2010 and 2013, including mail account management.• Set up small business server hardware and software;• Installed, registered, configured, and backed up Pastel Partner and Payroll systems;• Implemented on-site and off-site data backup solutions;• Configured VPN connections and provided remote desktop support.During my tenure at Contron IT, I had the opportunity to work with a diverse range of clients, including Private and SME customers such as Blackstar Communications, Car Service City HQ, and various franchise branches across South Africa. This exposure contributed significantly to my professional growth, enhancing my technical skills and customer service abilities.

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  CLT Projects

  • Stellenbosch

  • IT Technician/Site Manager

    • Nov 2012 - Feb 2013
    • Stellenbosch

    Position Responsibilities:• Conducted IT installations, including networks, PCs and dumb terminals;• Managed site operations and planned projects effectively;• Installed and tested network infrastructure, including switches;• Setup PCs and performed on-site testing of customer software;• Oversaw all on-site IT installations at The Bluff, Durban (Cell C Branch), and Nashua Mobile Regional Call Centre in Bloemfontein, during revamp periods;• Served as the Site Manager at the Nashua Mobile Regional Call Centre for the Revamp Project in Bloemfontein in 2013.Site Manager:Managed IT installation and shop fitting, including organizing daily schedules, conducting client meetings, and overseeing various office installations such as drywalling, painting, wallpaper installation, electrical wiring, roofing, carpets, tiles and furniture installation.

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  The Software Guys

  • Baltimore Building, F W Beyers St, Vanderbijlpark C. C., Vanderbijlpark, 1911

  • Jnr Software Analyst

    • Nov 2011 - Oct 2012
    • Baltimore Building, F W Beyers St, Vanderbijlpark C. C., Vanderbijlpark, 1911

    Position Responsibilities:• Provided first-tier call center support, addressing customer inquiries and resolving issues promptly;• Conducted maintenance, installations and repairs on servers;• Installed and managed server software, specializing in Server 2003 and 2008;• Troubleshooted and provided solutions for faults in Mr. Delivery POS software;• Offered remote desktop support to clients;• Executed SQL database migrations;• Setup and managed VoIP and PABX systems.At The Software Guys head office in Vanderbijlpark, fulfilled a multifaceted IT role, including:• Setting up, configuring, and hosting servers at the MTN Business Data Centre in Sandton;• Conducting day-to-day maintenance on internally developed software, involving database and software analysis.Additionally, served as 1st and 2nd Tier Call Centre support for all Mr. Delivery Franchised Branches, which encompassed:• Installing, troubleshooting, and maintaining software and hardware;• Performing nationwide on-site and off-site support, including callouts;• Handling VoIP/PABX setup, configuration and installation;• Undertaking Call Centre management tasks.

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  Emfuleni Computers

  • Vanderbijlpark Area, South Africa

  • Jnr. IT Helpdesk Support Technician

    • Feb 2009 - Oct 2011
    • Vanderbijlpark Area, South Africa

    Position Responsibilities:• Conducted general PC maintenance and repairs, ensuring optimal performancel;• Installed operating systems, including Win XP, Vista, and Win 7, both on-site and off-site;• Executed on-site and off-site PC repairs promptly and efficiently;• Installed anti-virus software and conducted virus removal procedures;• Implemented data backup and recovery solutions to safeguard valuable information;• Installed and configured hardware and software components;• Set up network installations to enable seamless connectivity;• Engaged in software and hardware sales, assisting customers in selecting appropriate solutions;• Provided front desk support to address customer inquiries and concerns;• Offered internet café services to patrons.As an IT Technician at Emfuleni Computers, I handled a wide range of tasks, including:• Performing PC hardware and software installations, maintenance, and repairs both at the workshop and on-site for Private and SME customers;• Gaining valuable experience and basic technical skills, which served as the foundation for my career in the IT industry;• Acquiring insights into aligning company principles and policies with daily work practices to deliver reliable, effective and efficient services that meet customer satisfaction.