Experience

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  I-Asiatic Innovations Phils., Inc.

  • Ortigas Center, Pasig City

  • Infrastructure Associate Engineer

    • Jun 2021 - Present
    • Ortigas Center, Pasig City

    Assist in the execution of the following tasks:• Domain administration• Network equipment administration• Fortinet firewall • Grandstream VoIP system• Windows Server 2016• Microsoft Office 365 support and basic admin tasks. • Network design and implementation.• Configuration and deployment of hardware like a network switch, router, Fortinet AP, Fortinet firewall, Grandstream VoIP system, biometric, door access control, security alarm, and surveillance system.

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  Phil-Data Business Systems, Inc.

  • 3/F King's Court II Bldg., 2129 Chino Roces, Makati City, Philippines

  • Technical Support Specialist

    • Jan 2021 - Oct 2021
    • 3/F King's Court II Bldg., 2129 Chino Roces, Makati City, Philippines

    Client: Robinsons Land Corp.-Robinsons Galleria MallOrtigas Ave, Ortigas Center, Quezon City, Metro Manila• Providing technical support across the company, mall tenants, and car park.• Assist employees with computer problems and answer their questions.• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.• Set-up/configure network/multifunction printer, scanner, and file sharing.• PC Imaging and software installation.• Setup new computer and joined to the domain server.• Assisting mall tenant's POS LAN configuration to connect to the FTP Server.• FTP Server Admin for Cerberus user accounts.• L1 NOC support, access point installation and configuration, network switching and routing troubleshooting, Tenant's LAN connectivity monitoring, cabling and repair. • Managed all assigned work using ticketing system. Logged all activities and case updates in a timely and detailed manner.

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  Systemantech

  • Brgy. Lourdes, Quezon City

  • Desktop Support Engineer

    • Feb 2020 - Jun 2020
    • Brgy. Lourdes, Quezon City

    Client: St. Lukes Medical Center, 5th Avenue, BGC, Taguig City• Providing technical support across the company.• Assist employees with computer problems and answer their questions.• Installing and maintaining hardware and computer peripherals.• Installing and upgrading operating systems and computer software.• Troubleshoot hardware and software issues in person, remotely and via phone.• Troubleshooting networking and connection issues.• Set-up/configure network printer, scanner, and file sharing.• PC Imaging and software installation.• Setup new computer and joined to the domain server.• Managed all assigned work using ticketing system. Logged all activities and case updates in a timely and detailed manner.

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  Prismatech, Inc.

  • 4L Annex Bldg., SM North Edsa, Quezon City

  • IT Sales Personnel

    • May 2019 - Feb 2020
    • 4L Annex Bldg., SM North Edsa, Quezon City

    • Merchandising and selling of computers, software, consumables, components, peripherals, and other IT related products• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware offered by the company• Demonstrate product features before a sale• Provide technical support after merchandise is purchased• PC assembly, hardware and software installation, troubleshooting, and repair

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  University of Hail

  • Ḩā’il, Ha'il, Saudi Arabia

  • Information Technology Technician

    • Feb 2010 - Mar 2013
    • Ḩā’il, Ha'il, Saudi Arabia

    • Performed desktop support for 100+ users across 3 locations, identifying and resolving issues to ensure minimal school-activities disruptions.• Troubleshoot and resolved technical issues with operating systems, hardware, software, and network connectivity.• Completed monthly preventative maintenance and/or repairs on 250+ computers in all computer labs in 3 locations.• Set-up network/multifunction printer, scanner, projector, photo copier, softphone, IP phone, and conference system.• Created system for imaging desktops and laptops cutting implementation time by two-thirds.• Managed all assigned work using ticketing system. Logged all activities and case updates in a timely and detailed manner.• Performed UTP cable installation and patch panel termination.