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Joel Wells profile image

Joel Wells

Professional Collection Specialist at Gulf Coast Collection
Intro Book
Technical writer and editor with experience in customer service, broadcasting, and collection
  • Claim this Profile
Location
Bradenton, Florida, United States, US
Skills
  • Editing
  • Technical Writing
  • Radio
  • Blogging
  • Broadcast
  • Show all
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Bio

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Joel Wells is a seasoned professional with a strong background in customer service, technical writing, and broadcasting. He has worked in various roles, including Customer Service Representative, News Anchor/Reporter, and Professional Collection Specialist. With a degree in Technical Management from DeVry University and a Bachelor of Journalism from the University of Missouri-Columbia, Joel has honed his skills in editing, writing, and public speaking. He is also certified in Job Promotion - Customer Service Representative II and Florida Security D License. Joel has worked in the industry for over two decades, starting as a News Anchor/Reporter and progressing to more senior roles in customer service and collection. He has a proven track record of delivering high-quality results and has a strong understanding of the importance of effective communication and problem-solving. With his extensive experience and diverse skill set, Joel is well-equipped to take on a variety of challenges and contribute to a dynamic team.

Credentials

  • Job Promotion - Customer Service Representative II
    PSCU
    Dec, 2022
    - Apr, 2026
  • Florida Security D License
    Envera Systems
    Oct, 2019
    - Apr, 2026

Experience

  • Gulf Coast Collection
    • Bradenton, Florida, United States
    • Professional Collection Specialist
      • Apr 2024 - Present
      • Bradenton, Florida, United States

  • PSCU
    • St Petersburg, Florida, United States
    • Contact Center Specialist II
      • Oct 2021 - Nov 2023
      • St Petersburg, Florida, United States

      I help member clients resolve credit union account issues and financial inquiries.

  • College H.U.N.K.S. Hauling Junk and Moving
    • Bradenton, Florida, United States
    • Customer Service Sales Associate
      • May 2021 - Oct 2021
      • Bradenton, Florida, United States

      I booked moving and junk removal jobs while taking inbound calls from prospective clients.

  • Matrix Medical Network
    • Largo, Florida, United States
    • Member Service Representative
      • Jul 2020 - Feb 2021
      • Largo, Florida, United States

  • Envera Systems
    • Sarasota, Florida Area
    • Customer Service Agent
      • Sep 2019 - May 2020
      • Sarasota, Florida Area

      Align gated community visitors to the person they are there to visit by utilizing a virtual security software system designed by Envera.

  • Hoveround Corporation
    • Sarasota, Florida Area
    • Mobility Specialist
      • May 2018 - Oct 2018
      • Sarasota, Florida Area

      Assisted clients with an over-the-phone application process that enables them to acquire a mobilityproduct for medical needs and have the costs covered by their insurance. Also assisted clients withguidance by answering their questions, confirming the insurance information, and scheduling arequired face-to-face mobility examination with their physician.

  • Spectrum (formerly Time Warner Cable)
    • Bradenton, FL USA
    • Customer Service Representative
      • Jan 2017 - Mar 2018
      • Bradenton, FL USA

  • EGS - Expert Global Solutions
    • Sarasota, Florida Area
    • Customer Service and Sales Representative
      • Jul 2014 - Jun 2016
      • Sarasota, Florida Area

      Assisted customers with escalated calls by resolving questions, complaints, and issues on inbound telephone calls. Maintained detailed records of service requests. Also performed sales and renewals of product on inbound calls.

  • WASK/WKOA Radio
    • Lafayette, Indiana Area
    • News Anchor/Reporter
      • May 1994 - Sep 1995
      • Lafayette, Indiana Area

      I gathered, wrote, edited and announced local newscasts.

  • Emmis Communications (WIBC - 1070 AM)
    • Indianapolis, Indiana Area
    • News Anchor/Reporter
      • Jan 1994 - May 1994
      • Indianapolis, Indiana Area

      I gathered, wrote, edited and anchored news for local broadcast.

  • WIOU-WZWZ Radio
    • Kokomo, Indiana Area
    • News Anchor/Reporter
      • Jul 1992 - Jan 1994
      • Kokomo, Indiana Area

      I gathered, wrote, edited and anchored news for local broadcast.

  • KBCQ/KCKN Radio
    • Roswell, New Mexico
    • News Director
      • Mar 1991 - Mar 1992
      • Roswell, New Mexico

      I gathered, wrote, edited and announced local newscasts.

  • Contemporary Media (WZZQ-107.5 FM)
    • Terre Haute, Indiana Area
    • Air Personality
      • Oct 1986 - Sep 1987
      • Terre Haute, Indiana Area

      I hosted an overnight music program on 107.5 WZZQ.

Education

  • 1987 - 1989
    University of Missouri-Columbia
    Bachelor of Journalism, Broadcast News
  • 2009 - 2012
    DeVry University
    Bachelor of Science, Technical Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Broadcasting, Media Production, Customer Service, Telecommunications, Information Services, Information Technology and Services, Public Relations and Communications, Writing and Editing”

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