Experience

• 

  The Westin Mumbai Powai Lake

  • India
  • Hospitality
  • 100 - 200 Employee

  • Senior Sales Manager

    • Mar 2024 - Present

  • Manager

    • Jan 2022 - Mar 2024

     Lead efforts in capturing new clients, effectively expanding market share Direct the formulation and execution of strategies to consistently achieve set targets Oversee key operational area, demonstrating efficiency and leadership skills Coordinate with various internal departments to drive organisational success

• 

  The Lalit Suri Hospitality Group

  • Mumbai Area, India

  • Assistant Manager

    • Aug 2019 - Mar 2021
    • Mumbai Area, India

     Undertook rejuvenation of a crucial but under-targeted area, establishing systems and structures from scratch Identified and secured new client accounts, enhancing the brand's client base Collaborated with the sales and marketing team to plan and implement strategic initiatives Ensured adherence to organisational policies and standards to maintain high quality service

• 

  Westin Hotels & Resorts

  • goregaon

  • Executive

    • Nov 2017 - Aug 2019
    • goregaon

     Managed corporate and social portfolios for Meetings, Incentives, Conferences, and Exhibitions (MICE) Coordinated and supervised business activities related to photo and video shoots Conducted negotiations with prospective clients and successfully closed deals Maintained a structured database of client information and interactions, segmented for efficiency

• 

  Mondelēz International

  • Mumbai, Maharashtra, India

  • Management Trainee

    • Nov 2016 - Apr 2017
    • Mumbai, Maharashtra, India

     Ensured brand prominence in the market and accomplished monthly targets Attended to and resolved unaddressed customer complaints

• 

  The Oberoi Group

  • Mumbai Area, India

  • Assistant

    • Jun 2013 - Dec 2014
    • Mumbai Area, India

     Optimized daily operations by generating essential reports and maintaining comprehensive records Applied effective sales techniques to upsell and promote hotel services Handled customer complaints promptly and efficiently, ensuring client satisfaction Adapted to a multilingual work environment, demonstrating cultural sensitivity and effective communication