Experience

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  Searchalytics

  • Director of Ecommerce

    • Jul 2023 - Present

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  One Sight, LLC

  • Owner / Consultant

    • Mar 2006 - Present

    Help businesses with e-commerce solutions, systems integrations, platform migrations, and improve website user experience.

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  Rightpoint

  • Sr. Business Analyst

    • Mar 2022 - Jun 2023

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  Web Shop Manager

  • Director of Professional Services

    • Aug 2021 - Mar 2022

    Managed team of project coordinators, designers, front end developers and data specialists. Implemented Jira and new task management processes to improve team coordination and project completion rate. Served as point of escalation to resolve client issues and direct client eCommerce strategy. Started team L10 meetings utilizing EOS methodology and Ninety.

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  Rightpoint

  • Business Analyst

    • Jan 2021 - Aug 2021

    Led client discovery workshops, created specification documents and performed QA bug triage. Helped expand BA activities to other departments not yet leveraging the BA role.

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  InteractOne

  • Cincinnati, Ohio, United States

  • VP Client Success

    • Jun 2015 - Jan 2021
    • Cincinnati, Ohio, United States

    Managed digital marketing and web development accounts, focusing on growing clients businesses through strategic initiatives and expanding to new marketing channels. Started the Digital Marketing department with new service offerings, wrote sales and blog content, trained internal team of marketing specialists. Worked with biz dev team to scope and estimate new projects, and served as subject matter expert to close new business.

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  AutoCustoms, Inc

  • Solutions Architect / Team Lead

    • Jul 2009 - May 2015

    Originally started and sold AutoCustoms.com, which later merged with RealTruck.com.Designed and implemented internal processes and systems as the company grew. Managed new site development and platform migration projects. Helped build a web development team and processes.

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  Premier Motoring Accessories, Inc.

  • eCommerce Manager

    • Oct 2006 - Oct 2008

    Managed two automotive sites specializing in truck, SUV and Hummer accessories. Developed a new eCommerce site design and infrastructure to improve the customer order process. Implemented automatic order confirmations to replace standard mailed receipts. Also maintained Mail Order Manager system and all hardware/software tech support.

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  Russellville Church Of Christ

  • Russellville, Ohio, United States

  • Youth Minister

    • May 2003 - Sep 2008
    • Russellville, Ohio, United States

    Worked with church youth of all ages, organized events and volunteers, led youth-related activities, taught Sunday School and youth group classes.

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  Cincinnati Bell

  • Nework Engineer

    • Jul 2006 - Oct 2006

    Managed IP address assignments, DNS reservations and VPN access lists for dev/prod server migrations. Resolved priority VPN/SecureID connectivity and access trouble tickets.

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  Siemens Business Services

  • Help Desk Agent II

    • Aug 2004 - Jul 2006

    Wrote and presented company's first "Lunch-n-Learn" session on supporting Outlook 2007. Exceeded SLA goals for case resolution and customer satisfaction. Trained new employees on ticketing system and troubleshooting procedures.

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  Sylvan Learning Center

  • Network Administrator

    • Nov 2002 - Aug 2004

    Managed network infrastructures at 5 greater Cincinnati locations. Formatted, configured and installed file servers, workstations, printers and network cabling. Designed and installed network infrastructure in new office construction. Maintained workstation and server hardware upgrades/repairs and internal FoxPro database software.