Experience

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  Synergy Sports

  • Spectator Sports
  • 400 - 500 Employee

  • Product Manager

    • Mar 2022 - Present

    I contribute to a talented team of managers and engineers to provide coaches, players, and video coordinators with a full-service, easy-to-use video clip creation and distribution system. I steward new features into our roadmap, from research to implementation.Learn more about Synergy Editor here:https://vimeo.com/631081941/ccfacaa5e8

  • QA Engineer, Coaching Products

    • Mar 2017 - Mar 2022

    ➤ Lead architect on client-facing baseball and basketball applications.• Promoted to work with flagship video-editing software as part of a quality push that led to 25% reduction in support calls first year.• Oversaw streamline of live capture and relaunch of tagging as part of app-wide feature overhaul that achieved steady increase in market share at multiple tiers, including a foothold in the NBA.• Renovated ticketing and testing schedule to enable seamless, accountable delivery workflow that set a company model. Assume Product Owner role regularly, working with Product Manager to enlist team in a shared vision.

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  The Barbereux School

  • Evanston, IL

  • Preschool Teacher

    • Jun 2016 - Mar 2020
    • Evanston, IL

    ➤ Afternoon teacher working with children ages 3-6.

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  STATS LLC

  • United Kingdom
  • Spectator Sports
  • 700 & Above Employee

  • Manager, Data Projects and Operations

    • Nov 2012 - May 2016

    ➤ Improved baseball scoring latency by 10+ seconds, creating speediest data stream available and consummating lucrative gaming client contract• Trained 250+ off-site Operations staff, providing multi-sport coordinated coverage for up to 400 assignments per weekend. Pointedly praised on both ends of the command chain for my strong interpersonal communication and positive attitude.• Implemented scalable learning management system of interactive 50+ page manuals, video tutorials, point-by-point report cards and GPAs, and 1-on-1 instruction to provide for staff expansion from <100 operators• Co-launched profitable STATS Japan office, residing in Tokyo to teach best practices for live and postgame Nippon Professional Baseball charting➤ Inaugurated overnight delivery of proprietary football content, landing $250K television network deal and dozens of team contracts• Restructured audit workflow to rely on better oversight and fewer operators, reducing errors by 50% and costs by 15%; managed budget and led QA• Constructed 24/7 support team to facilitate input from 150 skilled employees working independently off-site• Extended coverage to encompass all 128 major college football teams, nearly quintupling scope of weekly delivery and establishing database of comprehensive statistics to be linked to video or mined for trends➤ Using JIRA software within Agile development framework, generated product backlogs as Product Owner servicing internal game-charting programs• Prioritized objectives in Sprint Reviews with 2 sets of Scrum Masters and development teams• Introduced application for unprecedented collection of player participation (11 men on field) for football plays• Outlined architecture of 3 football software iterations and guided QC/bug tracking each season, allowing addition of 40 new data points per play, enhanced from 12

  • Assistant Manager, Data Collection and Operations

    • Jul 2005 - Nov 2012

    ➤ Recruited, interviewed and onboarded 150+ entry-level Operations employees, including 18 people in 3 weeks to inaugurate STATS’ 30-team NBA SportVU optical tracking coverage• Provided more than 50 individuals for internal promotion, including 75% of senior-level Operations staff• Scheduled and supervised employees, assigning priorities on deadline-driven backlog of tasks submitted by 25+ senior Operations staff members➤ Advanced STATS' baseball pitch charting to comprehensive live product subscribed to by majority of MLB teams• Hired college, minor league, and MLB players to enable authoritative upgrade to pitch type (fastball, curveball, changeup, etc.) selection system based on proprietary pitcher repertoires and scouting reports• Earned unanimous client recognition that STATS provided industry’s most accurate data

  • Senior Statistician

    • Jul 1999 - Jul 2005

    ➤ Standardized 100+ internal baseball scoring rules to create consistent product servicing live scoreboards for dozens of media clients• Improved efficiency of postgame review process, removing ~10 errors per game and reducing costs by 10%• Live-charted 50+ games annually onsite at venues, providing in-person council to Charters in other cities➤ Monitored evening/weekend data acquisition, including processing of MLB, NFL, NBA, NHL, and NASCAR official feeds to ensure timeliness and accuracy• Resolved issues as customer service liaison between clients and IT staff, and managed 15-20 nightly batch jobs• Maintained all NHL rosters and statistics, establishing scraping system for daily accuracy checks

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  Northwestern University

  • Evanston, Illinois

  • Athletics Media Relations Intern

    • Aug 1998 - Jun 1999
    • Evanston, Illinois

    ➤ Acted as media representative and coordinated statistics for baseball, women's soccer, and men's swimming teams• Produced annual guides for each team and programs for teams’ home games; facilitated player interviews

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  Missouri State University

  • Springfield, Missouri

  • University Publications Graduate Assistant

    • Aug 1996 - Jun 1998
    • Springfield, Missouri

    ➤ Edited Bear Talk, issued 9 times per year to MSU sports alumni• Named University Relations Employee of the Month after making over publication’s visual impact➤ Promoted to primary feature writer for Southwest Missourian, University’s alumni magazine